Raheleh Azimi

Experienced and dedicated customer service professional with a strong background in hospitality, retail, and front desk operations. Skilled in managing high-pressure environments, providing exceptional service, and building positive relationships with clients and guests. Proven ability to communicate clearly, resolve conflicts effectively, and maintain professionalism in fast-paced settings.

Currently studying BSc Psychology and Counselling distance learning with open university, enhancing skills in empathy, communication, and understanding people from diverse backgrounds.

Hotel Front Desk / Concierge - Austin Court - UK

(2024-01 - 2026-12)

• Managed guest check-ins and check-outs efficiently in a busy hotel environment
• Provided concierge services including bookings, directions, and guest assistance
• Handled concerns calmly and professionally to ensure satisfaction
• Coordinated with housekeeping and management to maintain smooth operations
• Delivered a welcoming and professional first impression for all guests

Optical Assistant - Vision Express - UK

(2022-01 - 2023-12)

• Assisted customers with frame styling and eyewear selections
• Conducted pre-testing procedures
• Advised on lens types, materials, coatings, and frame selection
• Adjusted frames and supported fittings
• Booked appointments and managed customer records
• Handled queries and resolved concerns professionally
• Supported optometrist team in delivering excellent patient care
• Maintained store presentation and high customer service standards

Dental Receptionist - 100 Shepherd's Bush Dental Practice - London, UK

(2020-01 - 2022-12)

• Managed a busy reception desk and welcomed patients professionally
• Organised appointments and handled high call volumes
• Maintained confidential patient records accurately
• Processed payments and handled enquiries
• Reassured nervous patients using calm, supportive communication
• Coordinated with dentists and nurses to ensure smooth operations

Waitress / Hospitality Staff - Turkish Restaurant - London, UK

(2019-01 - 2020-12)

• Provided friendly and efficient table service in a busy restaurant
• Assisted guests with menu choices and dietary requirements
• Managed multiple tables during peak hours
• Worked closely with kitchen and front-of-house teams
• Resolved customer concerns quickly and professionally

Sales & Customer Assistant - Gucci - Westfield London, UK

(2018-01 - 2019-12)

• Delivered high-end customer service in a luxury retail environment
• Assisted customers with product selection and styling advice
• Managed transactions, returns, and customer enquiries
• Maintained store presentation and ensured premium experience
• Built strong client relationships to encourage repeat business

BSc - Psychology and Counselling - Open University

GCSEs - English

GCSEs - Maths

GCSEs - Science