Hotel Receptionist / Front Desk - The Imperial Hotel - Llandudno, North Wales
(2025-06)
- Welcomed and assisted guests with a friendly, professional approach.
- Managed check-ins, check-outs, bookings and guest enquiries.
- Handled phone calls and emails efficiently.
- Provided excellent customer service and resolved guest concerns.
- Coordinated with housekeeping and other hotel departments for smooth operations.
Supervisor of housekeeping department - The Midland Hotel - Manchester, England
(2022-07 - 2025-05)
- Ensured high standards of cleanliness and visual presentation across the hotel
- Monitored staff performance and compliance with quality
- Provided support and service to guests in a multicultural environment
- Gained hands-on experience communicating in English within a professional hospitality setting
Restaurant Host / Front of House - Sushiwok Poltava - Poltava, Ukraine
(2020-07 - 2022-05)
- Welcomed and seated guests with a friendly, professional approach.
- Managed reservations, bookings and walk-in customers.
- Provided excellent customer service and handled guest enquiries.
- Coordinated with servers and kitchen staff for smooth service.
- Managed busy periods while maintaining a welcoming atmosphere.
Sales Manager - Format Classic - Poltava, Ukraine
(2010-09 - 2019-07)
- Delivered high level customer service and resolved client issues effectively
- Maintained accurate records of goods and oversaw visual merchandising
- Developed sales and promotions strategies and increase footfall and customer satisfaction
- Trained and supported team members, encouraging excellent service standards
- Upheld hygiene and cleanliness standards in the customer space
