Rahul Rai

Senior Logistics Coordinator with 4+ years' experience in global logistics, 3PL operations and highvolume distribution environments including JD Logistics, Maersk, EV Cargo, GXO and The Very Group. Expert in shipment coordination, load planning, KPI reporting, customer communication, inventory accuracy and issue resolution. Known for improving workflow efficiency, reducing delays and maintaining high service levels.

Strong communicator with the ability to work crossfunctionally across transport, warehouse, planning and customer teams. Multilingual in English, Italian, Punjabi and Hindi.

Senior Logistics Coordinator - JingDong Logistics - Coventry, CV7 9JU

(2024-12)

• Coordinating daily logistics operations including inbound/outbound scheduling, load planning and shipment tracking for highvolume ecommerce flows.
• Acting as the primary point of contact for customers, carriers and internal teams to ensure seamless movement of goods.
• Producing KPI dashboards and analysing operational data to identify delays, risks and improvement opportunities.
• Managing escalations and resolving issues related to delivery performance, stock discrepancies and transport delays.
• Supporting continuous improvement initiatives to enhance workflow efficiency and reduce operational errors.
• Ensuring compliance with SLAs and maintaining high accuracy across all logistics processes.

Warehouse Supervisor (Operations & Coordination) - Maersk - East Midland Gateway, UK

(2024-10 - 2025-10)

• Coordinated inbound/outbound operations, ensuring accurate load planning and timely dispatch.
• Monitored KPls and provided performance reporting to operational and planning teams.
• Liaised with transport planners, customer teams and carriers to resolve operational issues.
• Supported workflow improvements to reduce delays and enhance productivity.
• Maintained operational performance during peak periods and high-volume cycles.

Warehouse Supervisor / Transport Coordinator - EV Cargo - Ashby De la Zouch

(2023-09 - 2024-09)

• Managed warehouse and transport operations, coordinating drivers, bay allocation, load assignments and vehicle flow.
• Briefed drivers on routes, load requirements and safety procedures to maintain ontime performance.
• Served as the main contact for drivers, resolving issues with delays, paperwork, load discrepancies and site access.
• Worked with transport planners to adjust schedules, prioritise urgent loads and maintain service levels.
• Oversaw warehouse workflow, ensuring accurate picking, loading and dispatch.
• Analysed operational data to reduce bottlenecks, cut waiting times and improve turnaround efficiency.
• Ensured compliance with safety rules, vehicle checks and operational standards.

Account Coordinator / Team Leader - The Very Group - East Midland Gateway, UK

(2023-04 - 2023-10)

• Managed SLAs and KPIs for key accounts, ensuring ontime delivery and service quality.
• Acted as the main point of contact for operational queries and customer escalations.
• Analysed operational data and introduced workflow adjustments to improve turnaround times.
• Supported and coached team members to maintain productivity and accuracy.

Warehouse Administrator - GXO Zara - Northampton

(2023-01 - 2023-03)

• Managed inventory records, cycle counts and stock reconciliation to maintain accuracy.
• Produced operational reports to support planning and decision-making.
• Improved stock control processes, reducing discrepancies and improving visibility.
• Coordinated administrative and warehouse activities to support smooth operations.

Access to Higher Education - Business Management - Leicester College (2023-01 - 2024-01)

Business Level 2 - Leicester College (2022-01 - 2023-01)

Business Level 1 - Leicester College (2021-01 - 2022-01)