Raj Hatipkar

Customer service and administration professional based in Torquay, with more than three years of UK retail experience. Experienced in welcoming customers, resolving enquiries, maintaining accurate records, coordinating schedules and completing daily reporting and stock administration. Calm, personable and organised, with strong Microsoft Office skills and experience handling confidential information.

Brings a proactive approach to customer care, positive product conversations and maintaining professional standards, with the ability to learn clinic systems and hearing care services quickly.

Customer Assistant at Marks and Spencer (2023-05 – Present)

• Welcome and assist customers in a busy retail setting, listen carefully to their needs and provide friendly, practical support.
• Resolve enquiries and complaints calmly, taking ownership where possible and involving colleagues when specialist support is needed.
• Handle tills and cash accurately, complete daily reconciliations and support Excel based operational reporting.
• Maintain accurate stock information, support product availability and keep customer areas presentable and aligned with service standards.
• Explain suitable products and services clearly, helping customers make confident decisions without applying pressure.
• Mentor new colleagues on customer service expectations, processes and business systems while supporting busy shifts.

Data Analyst Part Time Remote at Future Connect Ltd (2024-09 – Present)

• Use Excel and SQL to validate records, investigate discrepancies and maintain accurate business information.
• Prepare KPI reports and dashboards, manage deadlines independently and communicate findings clearly to colleagues.

HR Operations and Data Administrator at Hansa Direct Pvt Ltd (2020-11 – 2022-06)

• Maintained accurate and confidential records for more than 100 employees, following consistent filing and documentation standards.
• Coordinated schedules, meetings, onboarding activities and day-to-day administrative priorities across several stakeholders.
• Responded to staff queries, updated databases and produced Excel reports to support efficient day-to-day operations.

Telecommunications Customer Service Associate at Reliance Jio (2017-01 – 2020-12)

• Handled customer enquiries in a fast-moving telecom environment and explained products, services and next steps clearly.
• Built rapport with customers, supported service choices and worked with colleagues to resolve issues promptly.

MA in International Human Resource Management – University of Westminster (2022-09 – 2023-10)

BSc in Computer Science – University of Mumbai (2018-08 – 2021-07)