Operations & Customer Relations Manager - Elite Marquees
(2025-06)
Management of multi-site operations and teams, overseeing contractual obligations, client relationship management and successful public tender delivery.
Apprentice – Season 20 Candidate - BBC
(2025-03 - 2025-06)
Represented myself as a Candidate on the business documentary: Apprentice. Showing willingness to take calculated risks in high-pressure, commercially focused environments.
- Consistently outperformed competing teams in corporate negotiations, contributing to multiple team wins – showcasing my ability to adapt to and understand consumer needs whilst upselling a solution under tight time constraints.
- Proven adaptability and resilience through rapid learning, pivoting strategy and maintaining focus and performance across unfamiliar industries and high-stakes challenges.
Senior Field Sales Specialist - GE Healthcare/ Danaher Corporation (Cytiva) - London
(2018 - 2025-03)
- Bespoke Service: Creating bespoke Service Level Agreements (SLA) for current and potential global pharmaceutical clients with over 2000 employees and research institutions. Achieving an 85% renewal rate which is the highest in EMEA team.
- Stakeholder Management & Selling SaaS: Showcasing OptiRunConnect –a cloud-based service solution, by providing on-site demonstrations and collaborating with multiple stakeholders to ensure optimal integration.
- Opportunity & Business Development: Proactively sourcing and generating actionable data driven insight and analysis into current/future market trends, and client spending patterns in order to generate new leads and generate greater revenue for the business.
- Discovery & Customer Satisfaction: Ensuring optimal customer satisfaction by scheduling regular cadences to connect with and consult customers throughout the entire sales process, with regular QBR touchpoints from start to finish. An initial requirements gathering process is undertaken to identify pain points and areas for solution intervention to personalise the sales approach. This also includes strong relationship management, building positive working relationships by providing regular on-sit
- Above and beyond: Offering clients analysis on the usage of their machines – cross-referencing breakdowns with their servicing needs – highlighting trends and identifying optimum usage before potential breakdowns.
- Territory management & Leadership: Forecasting, KPI tracking and gap analysis on a weekly basis for the UK. I currently manage and lead a small team within the business and have been hosting weekly meetings to address where resources are available to identify where they can step in and support.
- Brand Awareness: Consulting with customers, driving awareness of the Cytiva portfolio and its products to offer solutions to help them reach their business goals.
- Negotiation: Negotiating with a variety of stakeholders such as procurement, legal, I.T, reliability managers and end users.
- Training, Mentoring & Leading others: Trained, upskilled and lead cross-functional teams. Lead onboarding, training and mentored junior colleagues / new joiners to ensure they were able to get up to speed with the business, demands of their role and supported ongoing skill development. Lead team stand-ups / weekly check-ins.
Investment Analyst, Mergers & Acquisitions - Millennial Capital - Dubai
(2016 - 2017)
- Financial Analysis: Financial modelling of Millennial Capital fees income, incorporating risk with sensitivity analysis.
- Business Development & Marketing: Creating information memorandum / teaser prospectuses to attract new clientele.
- C-Suite Level Stakeholder Management: Developing and presenting pitches to potential investors, delivered to Board level client contacts.
- Business Acumen & Competitor Analysis: Assessing key accounting judgements and estimates such as bad debt provisioning models and depreciation models. Producing country, industry and sector analysis reports using MergerMarket and EuroMonitor.
- Personal Development: Published my thought leadership report with the Khaleej Times (UAE's leading newspaper).
- Value & Benefits/Impact realisation: Working alongside clients to restructure and perform operational due diligence pre transaction to maximise value for sell side clients and return on investment for buy side clients
Junior Captain - Rochester and Cobham Golf Club
(2010 - 2014)
I am a keen golfer playing to a plus 6 (+6) standard. At the age of 17, I was selected as the Junior Club Captain of my golf club. I was responsible for the match organisation and motivation of my junior member.
- Teamwork & Leadership: Mentoring other junior golfers
