Rajdeep Sandhu

Customer-focused professional with 11+ years of experience delivering high-quality support across phone, email, live chat, and digital platforms. Proven ability to manage high-volume enquiries (50+ daily), resolve complex issues, and maintain excellent customer satisfaction in fast-paced environments. Highly organised with strong administrative, scheduling, and payment processing skills.

Experienced with CRM systems and remote communication tools. Multilingual in English, Punjabi, and Hindi — a key asset for diverse customer bases. Available immediately for remote roles.

Customer Service & Sales Office Administrator - Raja Cars Ltd

(2015-01)

• Manage 50+ customer enquiries daily across phone, email, and digital channels
• Deliver real-time support, resolving issues efficiently and professionally
• Maintain high customer satisfaction through effective complaint handling and follow-through
• Coordinate appointment scheduling and optimise diary management for the sales team
• Process payments and maintain accurate financial records; prepare and issue invoices
• Maintain and update customer data using CRM-style systems
• Support sales operations through proactive follow-ups and strong product knowledge
• Monitor stock levels and liaise with suppliers to ensure product availability

Retail & Stock Assistant - CCTV Connect

(2023-01)

• Handle customer enquiries both in-store and via digital channels
• Process, pick, and pack customer orders accurately and on time
• Maintain stock control and coordinate inventory replenishment
• Resolve customer issues promptly to ensure satisfaction

Senior Healthcare Assistant / Nursing Roles - Various NHS & Healthcare Organisations

(2009-01 - 2016-12)

• Delivered high-quality, person-centred care in demanding clinical environments
• Maintained accurate, confidential patient records in line with regulatory requirements
• Communicated effectively with patients, families, and multidisciplinary teams
• Managed challenging and sensitive situations with professionalism and empathy

BSc - Professional Nursing Studies - University of the West of England (2011-12)

Level 3 Diploma - General Nursing & Midwifery

Diploma - Basic Computer Skills