Rajina Silwal

Customer-focused Receptionist and Administrator with 4+ years of experience in front desk operations, office administration, and retail sales. Skilled in visitor management, call handling, documentation, and customer service. Multilingual professional fluent in Nepali, English, Urdu, and Hindi. Certified in Customer Service, CPR, and Fire & Safety.

Receptionist at Yasmina American School (2025-09 – Present)

Receptionist at Yasmina American School responsible for front desk operations and student welfare support.

• Welcomed visitors, parents, and students in a professional and friendly manner, ensuring a positive first impression of the school.
• Answered telephone calls and responded to inquiries efficiently, directing calls and messages to the appropriate departments.
• Managed school emails, messages, and daily correspondence while maintaining clear and organized communication.
• Maintained student attendance records and supported general office filing systems to ensure accurate documentation.
• Supported student welfare by contacting parents when required and assisting with communication between staff and families.
• Assisted with various administrative tasks including photocopying, printing, preparing letters, and organizing documents.
• Ensured the reception area remained organized, safe, and presentable at all times while supporting the smooth day-to-day operations of the school office.

Receptionist at Zone Ra (2024-06 – 2025-09)

Receptionist responsible for visitor management, security procedures, call handling, and coordination with internal departments.

• Greet and assist visitors professionally, ensuring a welcoming environment and directing them to the appropriate departments or personnel.
• Handling trade license amendments and government transactions
• Manage visitor records and follow security procedures, including maintaining accurate logs and coordinating with security when required.
• Supervising HR documentation and employee records
• Handle incoming calls and inquiries, providing clear information and transferring calls to the relevant departments in a timely manner.
• Coordinate with internal departments to support daily operations, schedule meetings, and ensure smooth communication within the organization.

Receptionist / Administrator at Yas Mall (2023-09 – 2024-04)

Receptionist and Administrator managing front desk operations, office communications, and confidential records.

• Managed front desk operations and office communications, ensuring smooth coordination between visitors, staff, and management.
• Handled incoming and outgoing mail, emails, and phone calls, responding to inquiries and directing communications to the appropriate departments.
• Maintained confidential records and documents, ensuring proper filing, organization, and compliance with company procedures.
• Assisted in preparing daily administrative reports, updating records, and supporting management with routine office tasks.

Receptionist / Accountant at Awasyak (2020-05 – 2022-06)

Receptionist and Accountant managing reception operations, customer inquiries, and financial records.

• Managed reception operations and handled customer inquiries, providing information and directing clients to the appropriate services.
• Maintained invoices, cash logs, and financial records, ensuring accuracy and proper documentation of daily transactions.
• Performed accurate data entry and record keeping, updating company databases and maintaining organized filing systems.
• Assisted with basic accounting tasks, including tracking payments, preparing reports, and supporting administrative operations.

Senior Sales Associate at KL Tower (2020-05 – 2022-06)

Senior Sales Associate in beauty and cosmetics retail, focused on customer service and sales transactions.

• Assisted customers in selecting products by understanding their preferences and providing personalized recommendations.
• Promoted and marketed beauty and cosmetic products, highlighting key features and benefits to drive sales.
• Processed sales transactions efficiently, including handling cash, electronic payments, and issuing receipts.
• Managed stock displays and ensured shelves were well-organized and visually appealing to enhance the shopping experience.
• Provided excellent customer service, addressing inquiries and resolving issues to maintain customer satisfaction and loyalty.

Intermediate in Mass Communication and Major English – BMC, Baneshwor