Andreia Lopes

An ambitious, committed and hard-working individual who has several skills to offer while working in a team as well as independently. A punctual person who is full of enthusiasm with the ability to bring high standards to the workplace and establishment. Additionally, an individual who enjoys exploring new challenges and wishes to push existing limits to improve the workplace to its full extent.

Assistant Manager - Prime Steak & Grill - St Albans

• Supported daily restaurant operations, ensuring high standards of service and guest satisfaction.
• Supervised front-of-house staff and assisted with rota planning and shift coordination.
• Monitored labour costs and staff hours, tracking labour performance against business targets.
• Assisted in preparing financial and operational reports, analysing sales and performance data.
• Managed customer enquiries and resolved issues efficiently to maintain positive guest experiences.
• Assisted with stock control, ordering supplies, and inventory management. Worked closely with senior management to achieve sales targets and operational KPIs.
• Ensured compliance with health, safety, and company service standards.

Reception Manager & Events Coordinator - The Ivy - St Albans

(2025)

• Managed front desk operations, guest relations, and complaint resolution.
• Created staff rotas, hiring and training of new team members.
• Organised internal staff events and coordinated guest events, ensuring smooth execution.
• Monitored stock levels, ordered supplies, and supported other departments when required.
• Achieved and created company incentives/targets through effective planning and communication across departments.
• Prepared departmental performance reports and ensured compliance with operational standards.
• Maintained high standards of email and enquiries communication, data entry, and administrative tasks.

Receptionist - The Samuel Ryder Hotel, Tapestry by Hilton

(2023)

• Handled reservations, guest requests, and enquiries via the ONQ system.
• Allocated rooms/tables based on capacity and guest needs.
• Ensured brand standards, billing accuracy, and high levels of customer service.
• Collaborated with housekeeping and analysed reservation reports for accuracy.

Receptionist - Mercure Hatfield Oak Hotel, Accor Group

(2022 - 2023)

• Managed front office operations and guest reservations via the OPERA system.
• Conducted inventory checks, stock ordering, and ensured food safety compliance.
• Assisted with training new staff to meet brand standards.
• Supported the achievement of company targets through effective teamwork.

Front Desk Assistant - Travelodge

(2021 - 2022)

• Delivered high-quality customer service and handled reservations.
• Supported front office operations and resolved guest issues.
• Improved time management and problem-solving through coaching and teamwork.

BA - International Tourism Management - University of Hertfordshire (2023)

Hilton University (2023 - 2023)

Tourism Technician - Escola Professional de Pombal, Portugal (2020)