Assistant Manager - Prime Steak & Grill - St Albans
- Supported daily restaurant operations, ensuring high standards of service and guest satisfaction.
- Supervised front-of-house staff and assisted with rota planning and shift coordination.
- Monitored labour costs and staff hours, tracking labour performance against business targets.
- Assisted in preparing financial and operational reports, analysing sales and performance data.
- Managed customer enquiries and resolved issues efficiently to maintain positive guest experiences.
- Assisted with stock control, ordering supplies, and inventory management. Worked closely with senior management to achieve sales targets and operational KPIs.
- Ensured compliance with health, safety, and company service standards.
Reception Manager & Events Coordinator - The Ivy - St Albans
(2025)
- Managed front desk operations, guest relations, and complaint resolution.
- Created staff rotas, hiring and training of new team members.
- Organised internal staff events and coordinated guest events, ensuring smooth execution.
- Monitored stock levels, ordered supplies, and supported other departments when required.
- Achieved and created company incentives/targets through effective planning and communication across departments.
- Prepared departmental performance reports and ensured compliance with operational standards.
- Maintained high standards of email and enquiries communication, data entry, and administrative tasks.
Receptionist - The Samuel Ryder Hotel, Tapestry by Hilton
(2023)
- Handled reservations, guest requests, and enquiries via the ONQ system.
- Allocated rooms/tables based on capacity and guest needs.
- Ensured brand standards, billing accuracy, and high levels of customer service.
- Collaborated with housekeeping and analysed reservation reports for accuracy.
Receptionist - Mercure Hatfield Oak Hotel, Accor Group
(2022 - 2023)
- Managed front office operations and guest reservations via the OPERA system.
- Conducted inventory checks, stock ordering, and ensured food safety compliance.
- Assisted with training new staff to meet brand standards.
- Supported the achievement of company targets through effective teamwork.
Front Desk Assistant - Travelodge
(2021 - 2022)
- Delivered high-quality customer service and handled reservations.
- Supported front office operations and resolved guest issues.
- Improved time management and problem-solving through coaching and teamwork.
