Rakesh Kumar Badabagi

Dedicated and results-driven Operations Coordinator and Control Room professional with (SIA Door Supervisor and CCTV Operator Licence), Overall, 18 years of experience across operational management, workforce coordination, customer service, security operations, and incident management. Experienced in supporting Area and Regional Managers with real-time operational monitoring, staffing coordination, escalation handling, reporting, and client communication. Proven ability to maintain full operational coverage, respond effectively to operational disruptions, and deliver excellent service in fast-paced, high-pressure environments.

Controller - Total Security Services - London

(2023-05 - 2026-06)

• Work closely with Area Managers to maintain full operational coverage across multiple stores and sites
• Monitor daily operations and proactively identify staffing gaps, operational risks, and resource issues
• Coordinate deployment and redeployment of staff to ensure uninterrupted store operations and service continuity
• Maintain continuous real-time visibility of staffing levels, incident updates, and operational coverage
• Act as the central communication hub between stores, operational teams, clients, and management
• Provide immediate updates to clients and internal stakeholders regarding coverage status, delays, disruptions, and actions being taken
• Respond quickly to short-notice operational disruptions and staffing shortages while minimizing operational impact
• Coordinate replacement staff and escalate critical incidents to Area and Regional Managers when necessary
• Prepare daily, weekly, and ad-hoc operational reports with accurate figures and performance updates
• Track key operational metrics and escalate risks or inconsistencies in a timely manner
• Maintain accurate incident logs, staffing records, and operational documentation in line with company and client requirements
• Support continuous improvement initiatives by identifying recurring issues and recommending process improvements
• Assist with recruitment, onboarding, training, and workforce planning to improve operational efficiency

Security Officer - Apex City Hotel | Guard Group | Insights Risk Management

(2021 - 2023)

• Maintained site safety and operational security through monitoring, patrols, and incident response
• Delivered professional customer service and supported visitors and clients in fast-paced environments
• Managed incidents, escalations, and reporting while ensuring compliance with operational procedures
• Supported access control and emergency response coordination

Covid Testing Operative - Insights Risk Management

(2020 - 2021)

• Conducted testing operations in line with NHS guidelines and safety procedures
• Maintained accurate operational records and handled customer interactions professionally
• Supported efficient service delivery in high-pressure environments

Assistant Manager – Concierge Team - GoDaddy - Hyderabad

(2012 - 2019)

• Managed a 35-member team, overseeing operational performance, staffing coordination, and customer service delivery
• Prepared operational reports, monitored KPIs, and implemented process improvements to improve service efficiency
• Coordinated workloads and ensured operational targets and service standards were consistently achieved
• Handled escalations and resolved complex operational and customer issues effectively

Team Leader – Sales & Renewals - GoDaddy - Hyderabad

(2012 - 2019)

• Led sales and renewals teams, improving customer retention and operational performance
• Coached and supported team members to deliver high-quality customer service and achieve performance goals

Technical Support Specialist (L2) - GoDaddy - Hyderabad

(2012 - 2019)

• Provided advanced technical support for hosting, servers, VPS, SSL, and web services
• Resolved complex technical issues while maintaining high customer satisfaction levels

RCMS Analyst - Apollo Health Street

(2011 - 2012)

• Processed operational and customer data accurately while maintaining compliance standards

Customer Service Assistant - Sainsbury's - London

(2009 - 2010)

• Delivered excellent customer service in a fast-paced retail environment

Crew Member - McDonald's - London

(2008 - 2008)

• Supported daily operations and teamwork in a high-volume customer environment

MBA - Master of Business Administration - Ulster Business School (2021 - 2022)

BHM - hospitality management - IIHM