Controller - Total Security Services - London
(2023-05 - 2026-06)
- Work closely with Area Managers to maintain full operational coverage across multiple stores and sites
- Monitor daily operations and proactively identify staffing gaps, operational risks, and resource issues
- Coordinate deployment and redeployment of staff to ensure uninterrupted store operations and service continuity
- Maintain continuous real-time visibility of staffing levels, incident updates, and operational coverage
- Act as the central communication hub between stores, operational teams, clients, and management
- Provide immediate updates to clients and internal stakeholders regarding coverage status, delays, disruptions, and actions being taken
- Respond quickly to short-notice operational disruptions and staffing shortages while minimizing operational impact
- Coordinate replacement staff and escalate critical incidents to Area and Regional Managers when necessary
- Prepare daily, weekly, and ad-hoc operational reports with accurate figures and performance updates
- Track key operational metrics and escalate risks or inconsistencies in a timely manner
- Maintain accurate incident logs, staffing records, and operational documentation in line with company and client requirements
- Support continuous improvement initiatives by identifying recurring issues and recommending process improvements
- Assist with recruitment, onboarding, training, and workforce planning to improve operational efficiency
Security Officer - Apex City Hotel | Guard Group | Insights Risk Management
(2021 - 2023)
- Maintained site safety and operational security through monitoring, patrols, and incident response
- Delivered professional customer service and supported visitors and clients in fast-paced environments
- Managed incidents, escalations, and reporting while ensuring compliance with operational procedures
- Supported access control and emergency response coordination
Covid Testing Operative - Insights Risk Management
(2020 - 2021)
- Conducted testing operations in line with NHS guidelines and safety procedures
- Maintained accurate operational records and handled customer interactions professionally
- Supported efficient service delivery in high-pressure environments
Assistant Manager – Concierge Team - GoDaddy - Hyderabad
(2012 - 2019)
- Managed a 35-member team, overseeing operational performance, staffing coordination, and customer service delivery
- Prepared operational reports, monitored KPIs, and implemented process improvements to improve service efficiency
- Coordinated workloads and ensured operational targets and service standards were consistently achieved
- Handled escalations and resolved complex operational and customer issues effectively
Team Leader – Sales & Renewals - GoDaddy - Hyderabad
(2012 - 2019)
- Led sales and renewals teams, improving customer retention and operational performance
- Coached and supported team members to deliver high-quality customer service and achieve performance goals
Technical Support Specialist (L2) - GoDaddy - Hyderabad
(2012 - 2019)
- Provided advanced technical support for hosting, servers, VPS, SSL, and web services
- Resolved complex technical issues while maintaining high customer satisfaction levels
RCMS Analyst - Apollo Health Street
(2011 - 2012)
- Processed operational and customer data accurately while maintaining compliance standards
Customer Service Assistant - Sainsbury's - London
(2009 - 2010)
- Delivered excellent customer service in a fast-paced retail environment
Crew Member - McDonald's - London
(2008 - 2008)
- Supported daily operations and teamwork in a high-volume customer environment
