Ralph Brillo

Enthusiastic and reliable individual with experience delivering high-quality customer service in fast-paced hospitality environments. Proven ability to work effectively under pressure, manage multiple tasks, and support team success. Trained new staff and implemented strategies that enhanced efficiency during busy matchdays. Passionate about providing excellent dining experiences and ensuring customer satisfaction.

Matchday Catering Worker

(2024-09 - 2025-06)

• Delivered friendly, high-quality service to large volumes of customers in a fast-paced, high-pressure environment
• Took and processed food and drink orders quickly and accurately, ensuring minimal wait times
• Maintained cleanliness and organisation of service areas in line with health and safety standards
• Resolved customer issues promptly and professionally, ensuring a positive guest experience
• Supported and trained new team members, helping maintain smooth and efficient service during peak hours
• Worked collaboratively with kitchen and bar teams to ensure timely and accurate order delivery
• Consistently arrived early for shifts and followed dress code and conduct policies without exception

Engineering Consultancy Work Experience - Cundall Engineering

(2025-05-27 - 2025-05-30)

• Adapted quickly to a professional environment and followed detailed instructions with precision
• Maintained a high level of professionalism, punctuality, and workplace conduct
• Communicated effectively with team members and supervisors to complete assigned tasks
• Demonstrated strong attention to detail when observing technical procedures and handling information

A-Levels - Business (B), Design and Technology (C), Engineering (Merit) - St Aidan's and St Anthony's Catholic Academy Sunderland (2023-09 - 2025-07)

GSCEs - 10 subjects including, Maths (6), English Lit (6), Science (6) RE (6) - St Aidan's Catholic Academy, Sunderland