Ramandeep Kaur

Results-driven sales professional with 5+ years of experience in B2B and B2C environments. Proven ability to build strong customer relationships, identify client needs, and drive revenue through effective upselling and product recommendations. Skilled in CRM systems and fast-paced environments. Seeking to leverage communication and problem-solving skills in a customer-focused or business role.

Sales Representative at HTA Products Inc. (2022-01 – 2025-05)

• Built and maintained strong client relationships, improving customer retention and repeat business
• Identified customer needs and recommended suitable products, increasing sales opportunities
• Managed customer interactions across phone, email, and in-person channels
• Consistently achieved sales targets through effective upselling and communication strategies
• Maintained accurate records of leads, referrals, and appointments using CRM tools
• Resolved customer concerns promptly, ensuring high levels of satisfaction

Shift Manager at Mcdonalds (2021-01 – 2021-12)

• Supervised daily operations and supported team members during high-volume shifts
• Handled cash management, inventory tracking, and daily reporting
• Resolved customer complaints professionally, improving overall service experience
• Trained and coached staff to enhance performance and efficiency

Team Leader at Mcdonalds (2019-06 – 2021-01)

• Delivered excellent customer service in a fast-paced environment
• Supported team coordination to ensure smooth daily operations
• Assisted in training new employees and maintaining service standards

MBA in Business Administration – University Canada West

Bachelor of Technology in Electrical And Electronics Engineering – Kurukshetra University