Ramsha Kashif

Dedicated and detail-oriented person with a strong passion for customer service and administration. Proven ability to effectively manage tasks in fast-paced environments while maintaining high standards of quality and efficiency. Skilled in utilizing IT systems and CRM software.

Known for fostering teamwork and collaboration, I bring strong analytical, verbal, and listening communication skills to every task. My experience in various sectors has equipped me with a solid foundation in commercial awareness and problem-solving. Eager to acquire new skills and knowledge within this field, I am committed to delivering exceptional service and ensuring satisfaction.

Operations/Administrative Staff - MARSHALL TUFFLEX

• Regularly checking and responding to emails using Outlook to ensure timely communication with couriers and team members.
• Inbound Call Handling: Answering inbound calls from couriers, providing assistance and information as needed to facilitate smooth operations.
• Order Processing: Utilizing Business Central CRM to print and organize customer orders every half hour, ensuring accuracy and efficiency in order fulfillment.
• Documentation Management: Printing and stapling orders in duplicate for record-keeping, demonstrating strong attention to detail and organization in handling paperwork.
• Label Creation: Generating shipping labels for overnight and international carriers, ensuring compliance with shipping requirements and timelines.
• Report Management: Running and analyzing packing reports to track order status, identifying which orders have been packed and which still need to be processed; efficiently clear the report by deleting any shipments that are open.
• File Management: Scanning and filing paperwork received from drivers into designated printer files, maintaining an organized digital filing system for easy access.
• Driver Coordination: Interacting with delivery drivers to provide timesheets and address any inquiries, fostering effective communication and support.
• Team Collaboration: Proactively communicating with team leaders regarding packing progress, addressing any delays to maintain workflow efficiency.

Administrative/Client Services Staff - JACOB MILLER

• Answering inbound calls/directing them.
• Making outbound calls.
• Chasing agencies for client records.
• Printing/scanning.
• Working on spreadsheets.
• Updating CRM system.
• Instructing medical and engineer reports.
• Experience with Excel.
• Welcoming clients/offering refreshments.

Client Services/Marketing Staff - Silk letting

• Updating clients regularly to ensure client satisfaction.
• Managing client accounts.
• Regularly updating CRM system.
• Performing administrative work.
• Answering any legal enquires that customers may have.
• Responding to general enquiries from inbounding calls/directing phone calls.
• Editing and advertising photos/videos using a range of different platforms.
• Regularly posting on different social media platforms
• Pitching the business for more clients via social media.
• Booking property viewings for clients.
• Chasing outcome of viewings.

GCSE - English

GCSE - Math's (2020)