Rao Zeeshan

Motivated MSc Biomedical Science graduate from Edinburgh Napier University with laboratory, pharmaceutical quality control, and NHS healthcare experience. Currently experienced as a Patient Experience Officer within NHS Lothian, demonstrating strong communication, confidentiality, and healthcare governance understanding. Skilled in laboratory procedures, quality assurance, SOP compliance, and patient-centered service delivery.

Seeking a Medical Laboratory Assistant or Associate Practitioner role to contribute to high-quality diagnostic services while progressing toward HCPC registration.

Patient Experience Officer at NHS Lothian (2025-01 – Present)

• Managed patient feedback, concerns, and service improvement processes
• Maintained strict confidentiality in line with GDPR and NHS policies
• Communicated effectively with multidisciplinary healthcare teams
• Handled sensitive information professionally and accurately
• Supported service quality improvement initiatives
• Maintained accurate documentation and reporting systems

Quality Control Officer at Pharmaceutical Industry (2023-01 – 2024-12)

• Conducted quality control testing on raw materials and finished pharmaceutical products
• Performed analytical laboratory procedures following SOPs and GMP standards
• Maintained detailed documentation and compliance records
• Assisted in audit preparation and regulatory compliance
• Ensured laboratory equipment calibration and quality assurance

MSc in Biomedical Science – Edinburgh Napier University (2025-01)

BS in Chemistry – University of OKARA (2023-01)