Rasa Milciute

Level 5 CIPD qualified HR professional with 8+ years' experience in operational and advisory roles within fast-paced, regulated environments. Strong in employee relations, UK employment law, HRIS management and policy development. Experienced in building compliant HR frameworks, delivering data-led insights, and coaching managers to improve capability and reduce risk.

Trusted by stakeholders for calm, commercially aware advice and the ability to balance operational delivery with strategic priorities.

HR Operations Specialist - Mirabaud & Cie (UK) - London

(2025-07)

• Manage end-to-end UK payroll for approx. 60 staff, delivering 100% accurate monthly processing and maintaining HRIS data integrity
• Lead onboarding and offboarding processes, ensuring full compliance, audit-ready documentation, and positive joiner/leaver experience
• Administer benefits, overseeing renewals, vendor relationships and query resolution
• Monitor absence data, identify trends and advise managers on policy-aligned actions
• Act as first point of contact for ER cases, handling performance, conduct and attendance matters with legally compliant guidance
• Produce HR reports to support operational decisions and continuous process improvements

HR Generalist - Elwood Technologies - London

(2022-08 - 2025-07)

• Deliver end-to-end recruitment for technical and corporate roles, reducing agency use and improving time-to-hire
• Designed a scalable onboarding programme used in the UK, US and Singapore, increasing new-hire satisfaction and compliance
• Led global performance review rollout, achieving a 95% completion rate
• Managed complex ER cases independently with no legal escalation
• Developed policies aligned with local legislation across multiple jurisdictions
• Produced workforce analytics in BambooHR to inform headcount planning
• Maintained payroll accuracy and benefits administration through robust HRIS controls
• Co-led wellbeing and DEI initiatives and chaired the London employee social committee
• Ensured 100% compliance in SOC2, GDPR, and ISO27001 audits through strong process controls
• Delivered manager training on performance management and HR policies

HR Manager (Standalone) - SBG - Shoreditch Bar Group - London

(2021-11 - 2022-07)

• Sole HR lead for a 300+ multi-site hospitality workforce
• Resolved complex ER matters, reducing tribunal risk through compliant, pragmatic guidance
• Rewrote HR policies to standardise practices and ensure legislative compliance
• Coached managers on onboarding, absence, flexible working and family friendly leave
• Improved retention and time-to-hire by owning recruitment and induction processes
• Introduced appraisal framework and standardised HR documentation

HR Advisor (promoted from HR Administrator) - Comdata - London

(2018-02 - 2021-11)

• Managed onboarding of up to 30 hires monthly
• Provided ER support on absence, performance, family leave and other ER matters
• Supported TUPE transfers and redundancy consultations
• Administered benefits and partnered with finance to ensure payroll data accuracy
• Maintained GDPR-compliant records and produced HR reports

HR & Recruitment Administrator - TeamworkGB - London

(2017-09 - 2018-02)

• Supported high-volume recruitment, screening, scheduling and onboarding
• Built talent pipelines and improved early-stage candidate experience

Office Administrator (Apprentice) - IC Training Centre - London

(2016-04 - 2017-06)

• Delivered general office administration including reception, documentation and learner support
• Developed strong organisational and administrative skills that created a foundation for progression into a HR career

CIPD Level 5 Diploma - Human Resource Management (2021-04)

Level 3 Diploma - Customer Service (Apprenticeship) (2017-06)

GCSEs - 6 A-C, including Maths & English (2014-05)