Rasna Sidhu

Detail-oriented Administrative and Management professional with over 10 years of Industry experience. Extensive experience overseeing daily office and store administration, employee scheduling, payroll support, vendor management, invoice processing, inventory control, and compliance documentation.

Experience in managing branding and promotional activities, supporting sales initiatives, handling customer concerns, maintaining operational records, and driving overall store performance. Skilled in preparing reports, maintaining operational records, coordinating staff and vendors, and supporting senior management with administrative and operational decision-making. Maintaining and develop relations with existing and new customers through appropriate propositions and sales methods

Store Supervisor - Kllick Coast Variety & Takeout (Formerly P.J.’s Groceteria Ltd.) - Newfoundland, Canada

(2023-02 - 2026-07)

• Oversee daily administrative operations, including preparing staff schedules, maintaining attendance records, and ensuring adequate staffing levels.
• Ensured smooth daily operations of the Kllick Coast Variety & Takeout.
• Trained staff on product knowledge, customer service, and store policies
• Monitor inventory levels, conducted stock replenishment, and minimized shrinkage
• Handled customer inquiries, complaints, and returns in a professional manner
• Enforced compliance with company policies, loss prevention procedures, and workplace safety regulations
• Assisted customers with product selection and completed sales transactions when required
• Prepare sales reports, shift summaries, and staff performance records
• Supporting store management in implementing promotions and operational initiatives.
• Support financial administration by reconciling cash, reviewing sales transactions, processing invoices, and assisting with budget tracking and expense control.

Supervisor/Senior Executive (Administration & HR) - Digital Technology Solutions LLC / Visakha RPO Pvt Ltd - Michigan, U.S.A. / Visakha, India

(2010-09 - 2023-02)

Digital Technology Solutions (DTS) is a growing US based Technology Services Company providing cost-effective IT services to Fortune 500 clients. DTS has offices in Detroit, MI and Hyderabad, Chandigarh and Visakhapatnam in India. DTS services include IT, Engineering, Scientific and other Non-IT Contract Staffing, Software development and Business Process Outsourcing.

DTS is serving a wide variety of clients and the client industry base includes Automotive/Manufacturing, Healthcare / Medical Equipment, Pharmaceutical, Financial Services, and Government sectors.

• Managing Admin and Human Resource teams.
• Managing and overseeing company's day-to-day administrative functions including answering phones, greeting and directing visitors, making arrangements for meetings or travel.
• All Documentation work & Maintaining Stock Reports & Registers, Keep track of office supplies.
• Responsible for Rate Negotiations and contract finalization with all third-party vendors (i.e. Internet Service Provider, Food Vendor, Mineral Water Vendor and Transportation Vendor).
• Working with Third Party Vendors and make sure Quality of Service provided by them is maintained at high level.
• Completed human resource operational requirements by scheduling and assigning employees.
• Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.
• Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
• Working with Training and Placement Officer (T.P.O.) of various engineering colleges and conducting recruitment drive.
• Maintained secure and accurate records of staff-related data such as payroll, turnover rates, and leaves in the database to ensure all employment requirements were met.
• Assist employees with Time & Attendance system and ensure timely approvals by managers.

Bachelor - Commerce - Guru Nanak Dev University (2000)

Diploma - E-COM (Ver 2) - I.B.M. & Asset International

Microsoft Certified Professional - Window NT Server - Microsoft Corporation, USA