Ratika Madan
UX/UI Designer specializing in enterprise applications, dashboards, and workflow-driven platforms
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About
User-centered enterprise UX/UI designer with 4+ years designing monitoring dashboards, workflow tools, and operational visibility systems across Oracle-based enterprise environments. Skilled in UX research, workflow mapping, dashboard design, and high-fidelity UI development that improves troubleshooting efficiency and stakeholder confidence.
Experience
UX Consultant - Integration Monitoring Dashboard UX/UI Designer at Trinamix Inc (2025-07 – 2026-07)
Enterprise Monitoring · 4 Months
- Conducted UX research with support engineers, middleware administrators, incident managers, and business stakeholders.
- Mapped fragmented workflows across 4-5 systems to identify failures, review logs, and understand business impact.
- Designed KPI-driven dashboards, global filters, failure tracking, error analysis, trend reporting, and executive visibility views.
- Improved failure visibility, reduced context switching, and streamlined troubleshooting workflows.
UX/UI Designer - Conversion Workbench at Trinamix Inc (2025-07 – 2026-07)
Data Operations · 4 months
- Designed workflows for data conversion, validation, monitoring, exception handling, and business-user review.
- Created interface concepts supporting data-heavy decision making and faster exception resolution.
UX/UI Designer - Information Technology Service Management Tool (ITSM) at Trinamix Inc (2025-07 – 2026-07)
Service Operations · 4 months
- Redesigned service operations workflows, incident management views, and operational dashboards.
- Structured information architecture and interface patterns to support issue intake, investigation, and status updates.
Procurement Consultant at Trinamix Inc (2021-08 – 2024-12)
- Gathered and analyzed business requirements across Oracle-based enterprise systems and operational workflows.
- Facilitated stakeholder workshops, requirement sessions, and process-improvement conversations.
- Built domain expertise in procurement operations, enterprise applications, and user adoption challenges.
- Served as a bridge between business users and technical teams, forming a strong foundation for enterprise UX and workflow design.
Education
M.S. in Human-Computer Interaction (HCI) – DePaul University (2018 – 2020)
Bachelor's Degree in Liberal Arts & Sciences – Delhi University (2002 – 2005)
