Ravi Kanth V

Results-driven professional with over 10 years of experience in US Healthcare and Health Insurance Services, successfully managing benefits implementation for multiple clients, leading teams of 10+ members, and improving operational efficiency through data-driven decision-making and automation initiatives. Specializing in Benefits Implementation, Submitting Claims to Carriers, Business Analysis, and Data Analysis. Adept at project coordination, client engagement, and team leadership, with a proven track record of delivering high-impact results.

Proficient in Advanced Excel, Power BI, Basic SQL Queries, and Agile methodologies.

Consultant Implementation at ADP Pvt. Ltd. (2025-05 – 2026-06)

• Worked as Benefits Implementation Consultant for ADP Lyric HCM pilot project implementation for a client.
• Supported end-to-end benefits configuration activities during pilot phase implementation.
• Participated in requirement gathering and solution discussions with client stakeholders.
• Configured benefits plans, eligibility rules, enrollment workflows, and employee benefit options in ADP Lyric HCM.
• Performed functional testing, UAT support, and defect validation during implementation lifecycle.
• Worked closely with internal teams and clients to resolve configuration and testing issues.
• Provided production support and issue resolution for 2 additional ADP Lyric HCM clients.
• Handled client queries, benefits-related incidents, and configuration change requests within SLA timelines.
• Supported post-go-live activities and stabilization for implemented solutions.
• Coordinated with HR, Payroll, and technical teams for issue tracking and implementation activities.
• Maintained configuration documents, test cases, and implementation tracking sheets.
• Gained hands-on experience in ADP Lyric HCM Benefits module within a pilot implementation environment.
• Worked in a fast-paced client-facing environment supporting implementation and production activities simultaneously.

Assistant Manager - Benefits Implementation Consultant at ValueLabs Solutions LLP (2018-05 – 2024-08)

• Led multiple client implementations in the US healthcare domain, ensuring smooth enrollment processing and benefits execution.
• Acted as a Business Analyst, gathering client requirements, preparing BRDs, IDD documents, payroll schedules, and rate specifications.
• Conducted data validation and system testing, reporting bugs and ensuring resolution before go-live.
• Managed a team of 10+ members, providing coaching, conducting performance evaluations, and ensuring project KPIs were met.
• Developed wireframes and process documentation to support system implementations and client transitions.
• Successfully handled UK Payroll client (EPM), managing pay award implementations and data cleansing.
• Achieved Net Promoter Score (NPS) > 9, consistently delivering projects on time and exceeding client expectations.
• Successfully contributed to a pilot ADP Lyric HCM Benefits implementation project, gaining hands-on experience in end-to-end implementation activities.
• Efficiently managed production support for couple of clients by resolving benefits-related issues and ensuring timely support delivery.
• Demonstrated quick learning and adaptability by working across implementation, testing, and support activities simultaneously in a client-facing environment.
• Received multiple client appreciations for system implementation and post-Go-Live support.
• Successfully delivered high-priority projects, earning praise from senior stakeholders including Director Amy Pettitt & Bev Priest.
• Enhanced business analysis capabilities by implementing new workflows and improving documentation standards.

Delivery Specialist at SourceEdge Software Technologies Pvt. Ltd. (2017-04 – 2018-04)

• Provided pre-sales support for Microsoft Pursuit Leads, assisting in shaping and scoping deals.
• Managed resource requests, Chronos codes, and workload forecasting for project alignment.
• Developed burn rate tracking tools, streamlining resource allocation and reducing turnaround time.
• Designed a resource management tracking system, reducing request processing time.
• Received accolades from Opportunity Managers for improving project workflow efficiency.

Analyst at ADP Private Ltd. (India) (2010-12 – 2016-07)

• Managed end-to-end benefits implementation, renewals, and employee enrollments.
• Served as a liaison between management and clients, ensuring seamless policy administration.
• Led training sessions and acted as a subject matter expert (SME) for New Business Implementation and enrolment processing.
• Worked closely with IT teams to integrate automation tools, improving efficiency.
• Visited the US on H1B Visa to transition and streamline business processes.
• Successfully transitioned the Revenue Tracking Process, increasing headcount by 5.
• Received 40+ E-recognitions for client responsiveness and service excellence.
• Awarded "Associate of the Quarter" and "Star of the Month" multiple times.

Sr. Executive at Global Infovision Pvt Ltd (2006-06 – 2010-12)

• Managed end-to-end revenue cycle processes, including charge entry, payment posting, and AR analysis.
• Identified and resolved claim denials, ensuring timely reimbursement.
• Developed data tracking models, improving billing accuracy and efficiency.
• Maintained 99%+ quality scores in medical billing operations.
• Improved claims acceptance rate by efficiently handling EDI claims transmission and error resolution, reducing denials.
• Ensured 99%+ billing accuracy, adhering to client guidelines and enhancing audit compliance.
• Spearheaded quality improvement initiatives, providing daily feedback to optimize billing accuracy.
• Reduced claim rejections by verifying patient eligibility through insurance portals, ensuring correct submissions.

Master's Degree in Physics – ACHARYA NAGARJUNA UNIVERSITY (2003 – 2005)

Bachelor's Degree in Computer Science – ACHARYA NAGARJUNA UNIVERSITY (2000 – 2003)