Rebecca Ann McGoay

Experienced retail and multi-site manager with over 15 years of leadership, customer service, stock control, and team management experience. Proven ability to manage multiple locations, maintain operational standards, recruit and develop staff, and deliver excellent customer service in fast-paced environments.

Manager / Multi-Site Manager - Warrens Bakery

(2013-02)

Manage daily operations across multiple stores.

• Oversee staffing, stock control, waste management, and store performance.
• Coordinate staffing cover to maintain business continuity.
• Handle banking, cash reconciliation, ordering, audits, and compliance.
• Recruit, train and develop team members, including future managers.
• Qualified in Level 3 Food Hygiene and Mental Health First Aid.

Assistant Manager (Truro) / Sales Assistant (Penzance) - Bonmarche - Truro, Penzance

(2006-06 - 2012-03)

Delivered excellent customer service and sales support.

• Managed rotas, store layout, tills and team supervision.
• Supported manager during periods of absence.
• Maintained merchandising and store presentation standards.

Bar Supervisor - Barn Club, Penzance - Penzance

(2006-03 - 2008-09)

• Supervised bar operations and delegated duties to staff.
• Provided customer service and managed cash handling responsibilities.

Animal Care Assistant - Cinnamon Trust Animal Sanctuary

(2004 - 2005)

Responsible for feeding, grooming, walking, and caring for animals.

Seasonal Roles - Land's End Attractions

(2001 - 2003)

• Ticket booth operations, cash handling, and general support duties.

GCSEs - Cape Cornwall School (1998 - 2003)

Multi Options Programme - Animal Care, Business Studies, Child Awareness, Construction and Retail - Camborne Pool Redruth College (2003 - 2004)

City & Guilds Adult Numeracy Entry Level 3 (2005 - 2005)

TQUK Level 2 Business Administration (2022-08)