Wiktoria Szatkowska

Delivery-focused Project Manager with 5+ years of progressive experience across IT infrastructure and technology rollout programmes. Currently leading a 337-site EPOS deployment programme for Costa Coffee at Celestra, coordinating 20+ engineers and 5 hardware suppliers whilst maintaining a 95% on-time and on-budget delivery rate across a concurrent portfolio of 42 active sites. Brings a strong combination of end-to-end project delivery, stakeholder management and financial control, with a clear track record of progression from coordination into full project ownership.

Known for meticulous planning, clear client communication and maintaining high delivery standards across complex, multi-site programmes in live retail environments.

Project Manager - Celestra

(2024-09)

Leading a 337-site EPOS and infrastructure rollout programme for Costa Coffee, with 42 sites currently in active delivery

• Coordinating 20+ field engineers and 5 hardware suppliers for the installation of Verifone, Oxhoo and Philips equipment across live trading environments
• Managing project budgets of £2,500–£12,000 per site, sustaining a 95% on-time and on-budget delivery rate across the full portfolio
• Developing and maintaining detailed project plans, schedules and Excel-based trackers to ensure effective sequencing of concurrent site deployments
• Leading risk identification and mitigation, with a focus on site access, H&S compliance and technical constraints in customer-facing retail locations
• Serving as the primary escalation point for client and internal stakeholder queries, resolving issues swiftly to protect delivery timelines
• Mentoring a team of 5 Project Coordinators, driving professional development and ensuring consistency of delivery standards across the programme

Project Coordinator - Infinity Group

(2023-07 - 2024-09)

Coordinated concurrent delivery of Microsoft 365 rollout and upgrade projects, managing 5–10 live projects simultaneously across multiple clients

• Acted as the primary liaison between clients and technical delivery teams, translating requirements into clear delivery plans and maintaining stakeholder communication throughout
• Managed project timelines, resource scheduling and SLA compliance, proactively escalating risks to protect delivery outcomes
• Maintained comprehensive project documentation, status reports and trackers throughout the full delivery lifecycle

Service Induction Coordinator - Infinity Group

(2022-01 - 2023-12)

Onboarded new clients and end users onto IT systems, delivering structured induction programmes and remote technical support to ensure smooth technology adoption

• Minimised post-go-live issues through proactive user engagement and close collaboration with delivery and technical teams

Project Coordinator - BlueCube Technology Solutions

(2021-01 - 2022-12)

Acted as the bridge between clients and internal delivery teams, interpreting requirements and translating them into clear operational briefs

• Coordinated project schedules, logistics and resources across multiple concurrent workstreams, maintaining high accuracy in tracking and reporting

Client Liaison & Office Administrator - BlueCube Technology Solutions

(2020-01 - 2021-12)

Built and maintained strong client relationships, managing ongoing communication between clients and delivery teams throughout project lifecycles

• Established structured administrative processes, scheduling systems and data trackers, developing the organisational foundations that underpin current PM practice

Flight Attendant - easyJet

(2018-01 - 2020-12)

Delivered high-pressure customer service and safety compliance across international routes, building strong communication, adaptability and cross-functional team coordination skills

Apprenticeship - Optical Assistant - Specsavers

GCSEs - Queensbury Academy, Dunstable