Rebecca Hubbard

A proactive and customer‑focused professional with experience across the motor trade in both car and commercial dealerships, including vans and HGVs. Skilled in-service administration, customer communication, job progression management and supporting workshop operations in fast‑paced environments. Also experienced in financial and customer account management within a housing association, where accuracy, problem‑solving and clear communication were essential.

Recognised for building strong relationships, managing workloads efficiently and delivering a consistently high standard of service.

Service Advisor - Motor Trade – Cars, Vans & Trucks - Rygor Auto Mercedes - Kidderminster

(2024-12)

• Providing excellent customer service across email, phone, face‑to‑face and online enquiries.
• Updating customers on vehicle progress to maintain transparency and trust.
• Managing workshop workload using Kerridge, including bookings, job cards and service documentation.
• Upselling service plans and repair work to support business growth.
• Liaising with parts and technical teams to ensure accurate information and smooth workflow.
• Monitoring financial processes, including cash handling, outstanding balances and contractor invoice checks.
• Managing compliance administration, including inspections, tachograph bookings, MOT scheduling and maintenance records.
• Administering loan vehicles and insurance documentation with full accuracy.
• Coordinating external contractors, issuing purchase orders and maintaining supplier relationships.

Service Advisor - Motor Trade – Cars, Vans & Trucks - Hyundai All Electric - Kidderminster

(2020-09 - 2023-10)

• Providing excellent customer service across email, phone, face‑to‑face and online enquiries.
• Updating customers on vehicle progress to maintain transparency and trust.
• Managing workshop workload using Kerridge, including bookings, job cards and service documentation.
• Upselling service plans and repair work to support business growth.
• Liaising with parts and technical teams to ensure accurate information and smooth workflow.
• Monitoring financial processes, including cash handling, outstanding balances and contractor invoice checks.
• Managing compliance administration, including inspections, tachograph bookings, MOT scheduling and maintenance records.
• Administering loan vehicles and insurance documentation with full accuracy.
• Coordinating external contractors, issuing purchase orders and maintaining supplier relationships.

Customer Accounts Assistant - Housing Association

(2023-11 - 2024-11)

• Managing telecare service accounts, including new setups, amendments and closures.
• Handling customer enquiries from tenants, carers and stakeholders with clear, supportive communication.
• Processing financial account tasks, including billing queries, payment updates and account reconciliation.
• Administering account closures, ensuring equipment retrieval and accurate final billing.
• Scheduling telecare equipment bookings, including installations, removals and maintenance visits.
• Maintaining accurate data and system updates to ensure compliance and service continuity.
• Resolving customer issues promptly to maintain satisfaction and service quality.

GCSE - English

GCSE - Maths

GCSE - Business Administration

Apprenticeship - Customer Service