Court Idva - IDAS-Sheffield
(2023-03)
- Provide specialist advice, advocacy and emotional support to victims and survivors of domestic abuse throughout the court process.
- Conduct comprehensive risk and needs assessments, developing tailored safety plans to reduce risk and promote client wellbeing.
- Manage a complex caseload, ensuring all cases are handled efficiently, accurately and in line with safeguarding procedures.
- Liaise effectively with police, solicitors, barristers, social services, the Crown Prosecution Service and other partner agencies to achieve positive outcomes for clients.
- Prepare and maintain detailed case records, reports and court documentation, ensuring compliance with GDPR and organisational policies.
- Support clients to understand court proceedings, legal processes and available support services, empowering them to make informed decisions.
- Attend court hearings to provide practical and emotional support, helping clients feel informed, safe and confident throughout the process.
- Maintain strict confidentiality while demonstrating professionalism, empathy and excellent communication skills when supporting individuals in crisis.
- Prioritise competing demands and work effectively under pressure, consistently meeting deadlines and maintaining high standards of case management.
- Contribute to multi-agency working and safeguarding meetings to ensure coordinated, victim-centred support.
Aesthetic Practitioner - Peach aesthetics-Sheffield - Sheffield
(2018-01)
- Conduct comprehensive client consultations to assess suitability for aesthetic treatments.
- Complete detailed risk assessments and maintain accurate, confidential client records.
- Deliver safe, evidence-based treatments in line with professional standards and best practice.
- Provide clear aftercare advice and comprehensive treatment documentation.
- Manage appointments, diary scheduling and an independent client caseload efficiently.
- Monitor and maintain stock levels, ordering supplies as required.
- Use a variety of booking systems and computer software to manage appointments and client records.
- Liaise with healthcare professionals and external agencies where appropriate.
- Carry out a wide range of administrative duties to support the smooth running of the clinic.
- Supervise, support and manage members of staff, ensuring high standards of patient care and customer service.
Registered Nurse - NHS-Sheffield - Sheffield
(2011-09 - 2018-01)
- Delivered high-quality, patient-centred nursing care in accordance with NHS policies and NMC standards.
- Managed a large and complex caseload, prioritising care according to clinical need.
- Carried out comprehensive patient assessments, risk assessments and care planning.
- Maintained accurate, confidential and legally compliant patient records.
- Worked independently and remotely when required, ensuring continuity of care.
- Coordinated and supervised healthcare staff, delegating duties appropriately to ensure safe and effective patient care.
- Planned and managed staff rotas to maintain safe staffing levels and service delivery.
- Liaised with multidisciplinary teams, including doctors, therapists and community services, to coordinate patient care.
- Administered medications and treatments safely while monitoring patient progress and responding to changing clinical needs.
- Supported patients and their families with clear communication, health education and emotional support.
Horse trek leader - Ladybooth equestrian centre-Castleton - Castleton
(2008-01 - 2011-09)
Working as a manager at a very busy trekking centre
- Dealing with customers both face to face and emails
- Managing bookings
- Staff rotas
- Dealing with complaints
- Admin work
- All aspects of horse care
Customer Assistant - Greggs-Sheffield - Sheffield, South Yorkshire
(2006-01 - 2008-01)
- All aspects of customer service including till work
- Opening up and locking up
- Stock taking
- Stand in supervisor role
- Food prep work
- Dealing with complaints
- Team work
- Health and safety
