Rebecca Lloyd

Warm, well-presented and confident customer service professional with experience across premium e-commerce, retail and hospitality-style environments. Skilled at making guests feel welcome, managing enquiries calmly, handling bookings/order administration and supporting sales through clear communication and product knowledge. Organised, reliable and naturally people-focused, with a strong interest in wellbeing, hospitality and creating a relaxed, positive guest experience.

An 11-minute commute from Mallory Court.

Guest Services Advisor (E-commerce & Customer Operations) - Bamford Collection

(2024-10 - 2025-01)

• Managed 40-60 customer enquiries daily across email and phone during a busy peak trading period, maintaining calm, professional and friendly communication.
• Supported end-to-end online orders, delivery queries, returns and issue resolution, ensuring customers felt supported and informed.
• Liaised with couriers and internal teams to resolve guest issues quickly, developing strong attention to detail and follow-through.
• Maintained accurate order records and internal systems, strengthening confidence with administrative processes and customer information.

Sales Advisor - H&M

(2025-08 - 2025-12)

• Delivered friendly, confident customer service in a busy fashion retail environment, supporting customers with queries, transactions and returns.
• Maintained strong shop-floor presentation standards, helping create a welcoming and organised customer environment.
• Worked flexibly as part of a team during peak trading periods, staying proactive and positive under pressure.

Sales Associate - Marks & Spencer

(2019-10 - 2024-08)

• Built strong front-facing customer service experience across multiple store environments, supporting sales and customer satisfaction.
• Resolved customer needs face to face with patience, professionalism and a helpful attitude.
• Played a key role in the organisation and execution of Christmas Food To Order each year, supporting bookings, queries and service delivery.

Retail Execution Intern - Havaianas

(2025-06 - 2025-08)

• Conducted 50+ retail inspections across key UK stockists to support brand standards, visual presentation and customer experience.
• Reported competitor and in-store insights to support campaign optimisation, seasonal planning and retail execution.
• Supported 2026 showroom preparation, assisting with product presentation and buyer-facing merchandising for seasonal campaigns.

Production Control & Logistics Student - Forvia Faurecia

Supported planning, procurement and operational coordination in a high-pressure, deadline-driven environment.

Learning & Development Administrator - BPAS

Coordinated administration, scheduling and tracking across 20+ training programmes, developing accuracy and organisation.

BA (Hons) - International Business - Nottingham Trent University (2026)

Study Abroad Programme - EDHEC Business School, Nice, France (2025-01 - 2025-06)

A-Levels - Philosophy, Psychology, English Literature - Alcester Grammar School