Rebecca Mayo

Experienced Property and Asset Management professional with over 15 years' experience supporting the management and administration of large commercial property portfolios across the UK. Extensive expertise in lease management, landlord and tenant liaison, service charge analysis, refurbishment projects, property compliance, business rates, and stakeholder management. Currently supporting the management of a portfolio comprising more than 550 properties for McDonald's Restaurants Limited, working closely with surveyors, legal teams, landlords, managing agents, contractors, and internal stakeholders to ensure effective estate management and operational excellence.

Strong commercial awareness combined with excellent communication and organisational skills. Proven ability to manage multiple priorities, interpret complex lease documentation, resolve property-related issues, and build productive relationships at all levels. Recognised for delivering results in fast-paced environments while maintaining exceptional attention to detail and customer service standards.

Senior Estates Management Assistant - McDonald's Restaurants Limited - United Kingdom

(2018-01)

Supporting two Property Surveyors in the management of a UK-wide property portfolio comprising over 550 restaurants across the Northwest, and Central regions.

• Coordinate property refurbishment projects from initial landlord consent applications through to project completion.
• Manage Licence to Alter applications, ensuring all supporting documentation, including schedules of works, plans, RAMS and health and safety documentation, are accurately submitted.
• Liaise with landlords, managing agents, legal representatives and contractors to secure approvals and facilitate delivery of property works.
• Support construction and project management teams by providing regular progress updates and resolving property-related issues.
• Manage Wayleave applications across the McDonald's UK estate.
• Lead landlord engagement regarding the installation of electric vehicle charging infrastructure.
• Coordinate repair, maintenance and redecoration projects across the restaurant portfolio.
• Review leases and legal documentation, interpreting tenant and landlord obligations and advising internal stakeholders accordingly.
• Manage business rates matters and utility invoice approvals.
• Maintain accurate property records using Property Plus and IBM TRIRIGA.
• Provide guidance, support and training to new members of the Estates Management team.
• Attend site inspections and stakeholder meetings, following through on actions and recommendations.
• Work collaboratively with Legal, Construction, Finance and Franchising teams on property-related matters including lease renewals, licences, ownership queries and operational projects.

Property Administrator - McDonald's Restaurants Limited - United Kingdom

(2014-07 - 2018-01)

Provided property and financial administration support for McDonald's corporate and franchised restaurant portfolio.

• Conducted extensive reviews of service charge budgets, reconciliations and insurance documentation.
• Managed rent, service charge and insurance payment processes.
• Served as primary contact for managing agents regarding operational and estate management issues.
• Coordinated site inspections and property visits.
• Resolved property-related issues including signage disputes, car park management and boundary/demise matters.
• Liaised daily with finance teams on property payments and budget information.
• Conducted rent reviews including RPI-linked and turnover rent calculations.
• Produced budgeting information relating to rent, service charge and insurance commitments.
• Approved invoices and provided administrative support to Property Surveyors.

Client Account Administrator – Property & Asset Management - Jones Lang LaSalle (JLL)

(2012-06 - 2014-06)

Supported the financial administration of a substantial commercial property portfolio.

• Managed rent, service charge and insurance billing processes.
• Allocated income and reconciled client accounts.
• Processed supplier payments and utilities recharges.
• Performed bank reconciliations and general ledger reviews.
• Prepared management fee and financial reports.
• Assisted with budgeting and service charge accounting.
• Liaised with surveyors, service charge specialists and clients to resolve queries.
• Supported month-end and year-end financial activities.

Accounts Manager - Berkeley Way Property Management

(2010-10 - 2012-06)

Managed client accounts and supported residential property management operations.

• Managed rental accounts and property-related financial transactions.
• Processed client payments, statements and reconciliations.
• Administered tenancy and lease agreements.
• Managed payroll and office finances.
• Supervised and trained team members.
• Conducted one-to-one meetings and monitored department performance.
• Supported day-to-day property management operations.

BTEC First Diploma in Sports Science - Sports Science - Redbridge College (2000 - 2001)

GCSE - St Edward's Church of England Comprehensive School (1995 - 2000)