Rebecca Mcilroy

Recent BA (Hons) Acting and Performance graduate with strong experience in hospitality and customer-facing environments. Friendly, professional, and adaptable, with excellent communication and interpersonal skills and the ability to remain calm and approachable in busy, fast-paced settings. Experienced in delivering high standards of customer service, working effectively as part of a team, and adapting quickly to different customers and situations.

My performance training has further developed my confidence, creativity, and ability to connect with people from a wide range of backgrounds. Reliable, hardworking, and eager to contribute to a positive customer experience, I am seeking a hospitality role where I can bring strong people skills, professionalism, and a positive attitude.

FOH | BARTENDING | COFFEE at The Architect - Brunning & Price Pubs (2026-03 – Present)

• Delivered friendly, professional customer service in a high-end pub and restaurant environment.
• Worked across front of house, bar, food service, and coffee preparation.
• Prepared and served coffee, hot drinks, food, and beverages to a high standard.
• Took orders and provided efficient, attentive service with strong attention to detail.
• Maintained clean, organised, and welcoming customer areas.
• Worked effectively as part of a team in a busy, fast-paced environment.

WAITRESSING at Nandos Chester (2025-10 – 2025-03)

• Greeting guests
• Handling cash, taking payments
• Ensuring customers are comfortable and attended to
• Delivering food and drinks

Graduate Orator at London South Bank University (2025-10)

• Selected to represent the School of Social Sciences and Arts as a student speaker/orator
• Demonstrating confidence, clarity, and engagement
• Applying advanced public speaking techniques to communicate ideas effectively and inspire listeners.
• Developing skills in speechwriting, research and audience analysis.
• Enhanced professional presence, time management, and adaptability through live presentations

FOH at The Vaults London (2024-10 – 2025-06)

• Greeted and guided over 900+ patrons per show, ensuring smooth entry and seating.
• Managed ticket scanning and entry procedures efficiently during peak periods.
• Resolved customer queries and minor conflicts promptly, maintaining a positive guest experience.
• Coordinated with a team of 5+ staff to maintain front-of-house operations and a welcoming environment.
• Ensured compliance with health and safety standards, including maintaining clean public areas
• Ushered members of the public during peak show times with 1000+ audience members per shift

BARTENDING at The Vaults London (2024-10 – Present)

• Prepared and served a wide range of drinks with accuracy and speed, maintaining high standards of presentation
• Handled card payments and till systems with accuracy and accountability.
• Supported front-of-house operations, including stock rotation, restocking, and maintaining a clean and welcoming environment.
• Monitored stock levels, restocked the bar, and rotated inventory to maintain service efficiency.
• Maintained high standards of drink presentation and hygiene in a busy environment.

BA (Hons) in Acting and Performance – London South Bank University (2025-06)