eBay Listing Specialist - Self-Employed
(2021-06)
Managed online sales operations, inventory coordination, and e-commerce administration for a global charity.
- Product Listing & SEO Optimisation: Authored accurate, detailed product descriptions and conducted market research to ensure competitive pricing and maximise digital sales.
- Inventory Management: Organised and cataloged physical stock efficiently, maintaining flawless digital records and item specifications.
- Visual Merchandising: Photographed items to high presentation standards to maximise click-through and conversion rates.
- Target Driven: Managed daily workloads independently to consistently hit listing targets and shipping deadlines.
Midday Meals Supervisor - Jolesfield COE Primary School
(2021-03 - 2024-12)
- Supervised pupils during lunchtime, ensuring their safety, wellbeing, and positive behaviour.
- Encouraged good manners and healthy eating habits in a supportive environment.
- Assisted younger children with meals and promoted independence where appropriate.
- Monitored playground activities, helping to create a safe and inclusive atmosphere.
- Resolved minor conflicts calmly and fairly, encouraging positive relationships between pupils.
- Worked closely with teaching staff to support the school's behaviour and safeguarding policies.
- Administered basic first aid when required and reported any concerns to the appropriate staff.
- Maintained high standards of hygiene and followed health and safety procedures at all times.
Pension Administrator - RBS
(2016-03 - 2016-12)
Provided rigorous administrative support and customer service within a high-volume, data-heavy financial environment.
- Data Management: Maintained and updated sensitive customer records across internal databases with 100% accuracy.
- Query Resolution: Handled complex telephone and email inquiries from members, resolving customer issues promptly.
- Workflow Coordination: Managed outstanding cases and adhered to strict internal SLAs and deadlines.
Bar Staff - Dark Star Breweries
(2013-11 - 2016-02)
Delivered customer service and supported daily operational logistics in a fast-paced environment.
- Provided friendly and efficient customer service in a busy pub environment.
- Served alcoholic and non-alcoholic beverages responsibly.
- Took food and drink orders accurately and processed payments using a till/POS system.
- Handled cash, card payments, and balanced tills at the end of shifts.
- Maintained cleanliness and hygiene standards throughout the bar and customer areas.
- Restocked bar supplies and monitored inventory levels.
- Worked collaboratively with colleagues to ensure smooth service during busy periods.
- Verified customer age and complied with licensing regulations.
- Resolved customer queries and complaints professionally.
Defined Benefit & Defined Contribution Pensions Administrator - Mercer
(2001-02 - 2011-10)
Extensive ten-year tenure managing large corporate client accounts, emphasising on data compliance and precision.
- Administered defined contribution (DC) pension schemes in line with scheme rules and legislation.
- Processed member events, including retirements, transfers, deaths, new joiners, and leavers.
- Calculated pension benefits and prepared member quotations accurately and within service level agreements.
- Responded to member, employer, and trustee enquiries by telephone, email, and written correspondence.
- Maintained accurate member records and updated pension administration systems.
- Performed quality checks to ensure data accuracy and compliance with internal procedures.
- Supported annual projects, including benefit statements, pension increases, and scheme renewals.
- Worked collaboratively with colleagues to meet deadlines and deliver high standards of client service.
- Ensured compliance with relevant pension legislation, data protection requirements, and internal controls.
- Assisted with the implementation of process improvements to enhance efficiency and service delivery.
Trainee Hairdresser - Snip Its Hair Salon
(2000-01 - 2000-12)
Managed digital calendar bookings, payments, and stock control all aspects of hair care, hair dressing.
Customer Service Advisor - Vodafone Plc
(1999-01 - 2000-12)
Handled technical customer support, account renewals, and complaint resolution under strict Data Protection acts in a busy call centre.
Customer Service Clerk - Commercial Union
(1995-01 - 1999-12)
Provided corporate office administration, processed policy documentation, and managed client correspondence.
