Shazma Muzammal

Currently holds a student visa. Customer-focused and highly organized professional with experience in customer service, office administration, and front-desk operations across education, retail, and remote support environments. Skilled in managing customer enquiries, handling administrative tasks, maintaining accurate records, coordinating schedules, and delivering excellent service in fast-paced settings.

Confident using Microsoft Office and digital communication tools with strong interpersonal, problem-solving, and organizational abilities.

Team Member at Frangoz (2026-05 – 2026-07)

• Handled customer orders, and food preparation while working efficiently in fast paced team.
• Ensured excellent customer experience and upheld food safety and health standards as an environmentalist.

Office Administrator at Allied School (2024-11 – 2026-02)

• Handled front office operations, student/parent communication, and record keeping for a high volume school environment.
• Coordinated schedules, admissions, and reports to support smooth day-to-day functions

Remote Customer support at ZDIGITIZING (2023-02 – 2024-09)

• Delivered professional remote support across multiple channels, achieving performance targets and quality standards.
• Managed high volume client interactions while maintaining 100% documentation accuracy

Customer service representative at Core Edge Solutions (2021-07 – 2022-09)

• Handled inbound/outbound customer communication for global clientele with focus on problem solving and data integrity.
• Collaborated with technical teams to ensure timely issue resolution and brand representation.

Doctor of Philosophy – University of Brighton (2026)

Masters in Environmental Science – University of the Punjab (2021 – 2023)

Bachelor in Environmental Science – University of the Punjab (2017 – 2021)

Diploma in Environmental Law – Punjab University Law College, PULC (2021 – 2022)