Redon Gollaku

I am a friendly and professional customer service specialist with over five years of experience supporting customers across phone, email, and face-to-face interactions. As a Sports Business & Coaching graduate (2021), I bring a strong understanding of the fitness environment alongside excellent communication and interpersonal skills. I enjoy creating a welcoming atmosphere, helping people feel comfortable, and ensuring every customer has a positive experience.

I am confident working in fast-paced settings, managing enquiries, handling bookings, and supporting daily front-of-house operations. With experience across customer service, sales, and hospitality, I am adaptable, reliable, and work well both independently and as part of a team.

Administrator/ Front Desk - St John and Elizabeth Hospital

(2026-03)

• Scheduled, cancelled, or rearranged appointments
• Managed clinic diaries and calendars
• Transferred calls to departments or consultants
• Took messages accurately
• Responded to email enquiries
• Communicated with nurses, consultants, doctors
• Processed patient payments
• Handled private medical insurance details

Concierge/ Front Desk Receptionist - Compass House

(2023-01 - 2026-03)

• Manage front-of-house duties with professionalism and efficiency
• Provide excellent customer service and handle client queries
• Quick thinker with strong time management and responsibility

Hotel Staff - Hilton Hotel

(2022-05 - 2022-08)

• Delivered quality guest service with patience and professionalism
• Supported colleagues in maintaining smooth hotel operations

Sales Assistant - EE

(2021-06 - 2022-04)

• Demonstrated persuasive sales techniques and product knowledge
• Consistently met sales targets through strong communication skills

B2B Sales - IFF Research

(2021-01 - 2021-04)

• Conducted outbound business research and sales campaigns
• Developed communication, time management, and commitment to targets

Semi-Professional Football Player - Hanwell Town FC

(2020-01 - 2020-07)

• Built teamwork, discipline, and resilience at a competitive level

Sales Assistant - Topshop

(2019-12 - 2019-12)

• Delivered excellent customer service in a high-pressure retail environment
• Worked collaboratively with team members to meet sales goals

Coach, U12s - Fulham FC

(2019-01 - 2019-03)

• Acted as a role model to young players, setting tasks and goals
• Provided feedback to support development and performance

Waiter - The Ivy Chelsea Garden

(2018-06 - 2018-09)

• Delivered exceptional customer service in a fast-paced environment
• Communicated effectively with customers and team members

BA (Hons) - Sports Business & Coaching - Buckinghamshire New University (UCFB Wembley) (2021-08)

Sedgehill School Sixth Form (2017-11)

GCSEs - Westminster Academy (2016-06)