Customer Service Administrator - China Town
(2024-01)
Activities and Responsibilities.
- Led front-end operations by supervising cashier teams, delivering exceptional customer service, and driving revenue growth through efficient upselling strategies.
- Performed daily cash and mobile money reconciliations for transactions, ensuring 100% accuracy between Point of Sale ( POS), bank, and mobile money platforms.
- Supervised a team of 12 cashiers and managed the cash vault, reducing cash handling errors by 35% through training and enforcement of internal controls.
- Oversaw the configuration and smooth operation of Point of Sale ( POS) systems across 5 departments, resolving various technical transaction issues and minimizing customer wait times.
- Reconciled over 2,000 debit card transactions monthly, ensuring all discrepancies were resolved within 24 hours
- Handled customer account portfolios, resolving 95% of billing and returns complaints.
- Led stocktaking and inventory management across 10 product categories, reducing stock variance by 20%.
- Coordinated vendor relationships and processed payments for 30+ suppliers, negotiating improved
- Drafted Local Purchase Orders ( LPO) and tracked delivery schedules, ensuring 98% on stock replenishment.
Accounts Assistant - Carrefour Hypermarket
(2021-01 - 2023-12)
Activities and Responsibilities.
- Prepared financial reports, including balance sheets, income statements, and cash flow statements.
- Efficiently Managed shs 500Million in accounts payables and receivables, ensuring invoices were promptly paid and resolving discrepancies with vendors.
- Processed monthly accruals, prepayments, and other accounting entries for a fund allocation of shs200million.
- Reviewed debtors and creditors report, resulting in 70% reduction in outstanding invoices.
- Conducted accurate monthly reconciliations for over 1,300+ transactions on average in accounts payables section and reduced outstanding invoices by 56%.
- Processed payroll for over 50 staff, ensuring 100% on-time payments.
- Managed the fixed asset register, resulting in improved accuracy and timely recording of assets.
- Updated the Accounts Receivable ledger, executed client aging analysis, allocated client payments from the bank accounts and mobile money transactions to corresponding invoices,
- Ensured proper General Ledger coding of expense reports for bank, cash and supplier reconciliations.
- Analyzed balance sheets, and statement of Profit/Loss.
- Accurately filed Value Added Tax (VAT), National Social Security Fund ( NSSF), Pay As You Earn (PAYEE) and Withholding Tax (WHT) returns.
- Led reconciliation of ledger accounts and financial consolidations in compliance with International Accounting Standards ( IAS) &International Financial Reporting Standards ( IFRS) 10
- Developed and monitored departmental budgets, achieving a 25% improvement in budget adherence and reducing unnecessary expenditures by 12%.
- Prepared financial and reconciliation reports including management Accounts, Sales, Petty Cash, Mobile Money, Bank Accounts, and Prepayment Amortization.
- Processed over 1000 supplier invoices, expense claims, accountabilities, and advances with 98% accuracy.
Records Officer- Internship - Infectious Diseases Institute
(2019-06 - 2019-12)
Activities and Responsibilities
- Maintained and updated physical and electronic records in compliance with established protocols.
- Conducted regular audits of records to ensure accuracy and completeness.
- Processed the request, receipt, and distribution of materials from vendors.
- Organized and classified records using appropriate indexing and filing systems for easy retrieval.
- Responded to record requests from internal and external stakeholders, ensuring timely and accurate delivery of requested information.
- Collaborated with other departments to gather and compile records for audits and legal proceedings.
- Provided training and guidance to staff members on proper records management practices.
- Assisted in the digitization and conversion of paper records into electronic formats.
