Reine Jay

2:1 BSc Human and Social Sciences graduate at Cardiff University, with BPS accreditation. Obtained an 80% average in Qualitative Research Methods and have experience in mixed-methods research design, including qualitative interviewing and statistical modelling with IBM SPSS. Possess skills and attributes necessary to engage with vulnerable individuals and address social inequalities, as demonstrated through advocacy work and clinical volunteering.

Skilled at translating complex deadline-driven datasets into practical policy recommendations. Volunteer experience includes theatre workshops, hospital settings, primary schools, and the NCS community program, demonstrating adaptability across educational, health, and community contexts.

Background in Health and Social Care and Psychology, giving knowledge in safeguarding, equality and diversity, human rights, and the principles of applied psychology and sociology. Fluent in English and Twi, and native-level proficiency in Italian, allowing translation and interpretation services. Possess skills in qualitative coding, quantitative analytics, and evidence-based evaluation. Eager to apply research training and commitment to creating social impact.

Advocacy and Befriender Volunteer at CCAWS (2024-01 – Present)

• Utilised motivational communication techniques to support clients experiencing isolation and disadvantage
• Researched and identified legal resources to assist clients in accessing essential services
• Ensured strict confidentiality and adhered to documentation standards

Independent & Collaborative Researcher at Cardiff University (2021-01 – Present)

• Designed qualitative interview schedules and conducted thematic coding for group and independent projects
• Delivered a ministerial briefing addressed to a government minister, translating complex research into practical policy recommendations

Administrative & Finance Assistant at Kosamo Cleaning Service (2022-01 – 2024-12)

Processed monthly payroll for over 30 employees using Capium, ensuring confidentiality while meeting regulatory requirements. Managed booking systems in BrightHR and QuickBooks, focusing on scheduling shifts via Google Workspace and improving departmental organisation across the supervisor and finance teams to optimise operational efficiency, reporting to the CEO. This included responding to staff queries and resolving concerns such as P60 requests or booking corrections.

Actively addressed staff concerns, maintained a supportive work environment, and enhanced teamwork.

Administrative Assistant at Smartminds Empire Ltd (2022-01 – 2022-12)

Focused on being proactive in a small company comprised of myself, the CEO, and a part-time worker. Created comprehensive student support documents using Microsoft Word. Tracked progress in Microsoft Excel, enhancing the clarity and accessibility of information for over 100 learners.

Maintained and organised the course tracking system, ensuring that all learner records were up to date and compliant with GDPR requirements. Role involved providing IT, administrative, and practical support, including printing and organising files, to assist the CEO.

Work Experience Placement at Civil Service (2016-07 – 2016-07)

Assisted with administrative and research tasks in a busy government office, reviewing documents and contributing to parliamentary policy briefings. Gained practical insights into public sector processes, learning about government operations while handling confidential information. Produced summary reports on assigned topics and participated in meetings, which helped develop strong research, analytical and critical skills.

At the end of the work experience, gave a presentation on tackling a global social problem by implementing a revised policy and introducing innovation.

Volunteer at Lewisham Hospital (2019-06 – 2019-11)

Worked with multi-disciplinary teams, utilising strong interpersonal and communication skills to enhance the inpatient experience and satisfaction in the Oak department. Assisted patients who have communication barriers and mental health issues with nursing, administrative, and hospitality tasks, such as organising supplies, coordinating activities, and assisting with feeding in a high-pressure healthcare environment. Throughout this process, maintained confidentiality and ensured accurate reporting, demonstrating responsible information management while upholding NHS Trust standards.

Summer Programme Participant at National Citizens' Service Programme (2016-06 – 2016-08)

Participated in a 4-week summer programme collaborating with a diverse team to design and implement a community social action project. This involved delivering presentations and coordinating fundraising efforts for local charities, including public speaking and proactively engaging others. Led group activities and participated in team-building exercises, which helped develop leadership, problem-solving, and communication skills for personal growth.

Supported event planning and logistics, tracked fundraising outcomes, and managed group communications. Achieved the highest fundraising amount.

Virtual Assistant at Fiverr (2019-01 – 2019-12)

Managed client inquiries and resolved service and product complaints, ensuring prompt responses and high client satisfaction. Delivered transcription services, formatting emails, and providing project support to remote teams, thereby improving communication efficiency. This role demonstrated ability to work independently, flexibility, and strong time management skills across all tasks.

BSc in Human and Social Sciences – Cardiff University

A-Levels and CTEC in Psychology, Health and Social Care, Italian – Harris Girls Bromley Academy

Certificate in Psychology – Cardiff University