Travel Advisor at Jet 2 Holidays (2024-01 – 2024-06)
- Assisted customers with booking holidays, including flights, accommodation, and extras.
- Provided tailored advice based on customer needs and budgets.
- Handled enquiries and ensured a high level of customer satisfaction.
- Managed bookings, amendments, and after-sales support.
Reservations Agent at Park Plaza hotel group (2022-06 – 2022-12)
- Managed booking enquiries and processed reservations accurately.
- Delivered professional customer service via phone and email.
- Coordinated with teams to confirm availability and pricing.
- Maintained records and handled payments, changes, and cancellations.
Customer Service Executive at Fourth Frontier (2022-03 – 2022-06)
- Responded to customer enquiries across multiple channels.
- Resolved issues and complaints effectively and professionally.
- Managed customer accounts and processed requests.
- I worked with internal teams to improve service delivery.
Call Advisor at NHS 111 Call Handler (COVID-19) (2021-01 – 2021-12)
- Handled high volumes of calls, providing guidance to patients.
- Assessed symptoms and directed callers to appropriate care.
- Communicated clearly and empathetically in stressful situations.
- Maintained accurate records in line with confidentiality policies.
Teaching Assistant at Education matters (Various primary schools) (2020-03 – 2020-11)
- Supported teachers in delivering lessons and classroom activities.
- Provided one-to-one and group support for pupils.
- Adapted quickly to different school environments.
- Promoted a safe and inclusive learning environment.
Nursery Assistant at K & O Childcare Nursery (2019-01 – 2019-09)
- Supported children's development through structured activities.
- Assisted with daily care routines and wellbeing.
- Monitored and recorded developmental progress.
- Worked closely with staff and parents.
Nursery Assistant at Little Pillars Nursery (2018-01 – 2018-07)
- Provided care and supervision in a nursery setting.
- Planned engaging activities for children's development.
- Built strong relationships with children and families.
- Ensured safeguarding and health & safety compliance.
Crew Member at McDonalds (St Mary Cray branch) (2016-12 – 2017-02)
- Delivered fast and friendly service in a busy drive-thru environment.
- Took orders and handle payments accurately.
- Prepared and checked orders for quality and accuracy.
- Maintain cleanliness and follow food safety standards.
