Reyaz Mitha

Strategic SHE leader with comprehensive ISO 45001, ISO 14001, and ISO 9001 management systems knowledge, adept at driving safety culture and compliance across diverse operational environments. Proven success in risk management, operational assurance, and stakeholder engagement with high-value portfolios. Enhancing technical expertise through ongoing study for a NEBOSH International Diploma and M.Sc. in Health, Safety & Environment Management, targeting Chartered IOSH status.

Leverages extensive leadership and problem-solving skills to deliver exceptional SHE outcomes, foster proactive behaviours, and ensure regulatory adherence. My experience is defined by successfully navigating high-stakes environments, including leading healthcare digitalisation during the COVID19 pandemic and contributing to the global banking system's resilience post-2008. I consistently deliver strategic change by leveraging expertise in large-scale operational management, intricate industry regulations, and dynamic consumer engagement, fostering both compliance and organisational resilience.

Business Development Manager at Guardian Housing (2025-09 – Present)

• Strategic Leadership & Governance and leading best practice: Shape service development and strategic direction by evaluating future housing and support needs. Align operations with sector trends and uphold strong governance practices in accordance with regulatory frameworks.
• Health, Safety & Environment Management and HSE Compliance: Ensuring adherence to housing maintenance regulations and health & safety standards across supported accommodation services, including risk assessments and safeguarding protocols for vulnerable clients.
• Risk Management & Regulatory Oversight: Monitoring operational risks related to housing provision, client welfare, and staff performance. Implement mitigation strategies and ensure compliance with GDPR, Safeguarding and other key requirements.
• Stakeholder Engagement & Accreditation: Building and maintaining effective relationships with referral agencies, local authorities, and voluntary sector partners. Managed BVSC accreditation processes, ensuring alignment with voluntary sector standards and collaborative working practices.
• HR & Staff Management: Lead recruitment, training, and performance management of staff. Foster a supportive, flexible working culture and provide supervision to maintain high standards of service delivery.
• Certified as a Fire Marshal and both a Physical & Psychological First Aider, underscoring a commitment to holistic safety and well-being.

Health Safety and Compliance Manager at Concept Housing Association (CIC) (2022-12 – 2025-09)

• Directed comprehensive Health, Safety, and Compliance operations across multi-site environments, encompassing a portfolio of 6,000+ units and managing relationships with 150+ property managing agents.
• Cultivated and led high-performing teams, including three junior managers, two team leaders, and both office and field personnel, fostering a culture of excellence and continuous improvement. Served as a development mentor, empowering staff to deliver unparalleled service standards.
• Spearheaded the management of complex building disrepair claims, housing operations, and the strategic implementation of safety and compliance software solutions. Developed and executed robust operational risk management and disaster recovery frameworks.
• Ensured stringent adherence to all "Big 6" property compliance components and certifications (Gas, Electrical, Fire, Asbestos, Water, Lift Safety), Safer Homes and HHSRS standards, mitigating significant organisational risk.

Access Improvement Consultant at Business Services Authority (NHS) (2021-11 – 2022-12)

• Spearheaded access improvement initiatives for various GP Practices and Care Networks providing services for over 350,000 registered patients
• Led on various governance reviews, guided architecture design, and successfully implemented improvements to enhance digital operations.
• Provided valuable support on key information governance practices to various NHS services in preparation for CQC inspections.
• Supporting various NHS services with specialist recruitment services, ensuring critical service provision and filling key specialist roles.

Practice Manager at Shenley Green Surgery (NHS) (2016-12 – 2021-12)

• Collaborated with GP Partners to define & implement services and standards.
• Managed multiple comprehensive CQC inspections. Supporting practice that require improvement to Outstanding and Good levels.
• Practice Lead in Finance, Contract Management, Information Governance, Infection Control, Fire Safety, H & S, Premises Checks.
• Digital & Infrastructure Management – Implementing various development projects.
• Health Inequality Champion – Birmingham & Solihull Clinical Commissioning Group

Operations Manager at BIG Practice (NHS) (2015-11 – 2016-11)

• Collaborated with the CEO & FD as a key member of the executive team, contributing to the development of a sustainable business model.
• Improve business profitability and performance, highlighting vast cost savings.
• Tender/Contract Management – Bid Writing & Service delivery.
• Information governance lead & manager.

Audit Manager at HSBC Bank PLC (HSBC Group) (2013-06 – 2013-12)

• Managing relations with 50+ HSBC Partners. Evaluating risk management, ensuring control and governance processes are functioning as intended and meet regulatory requirements.
• Creating Audit reports illustrating risk management issues and internal controls deficiencies identified with Suppliers during site audits.

Agencies & Recoveries Manager at HFC Bank Ltd (HSBC Group) (2003-08 – 2013-05)

• Managed a significant functional budget, driving departmental process improvements to optimise cost-to-recovery performance.
• Cultivated and managed critical relationships with all UK & ROI Solicitors, Debt Collection Agencies, Field Agencies, IVA & Bankruptcy Service Providers, and other specialist vendors.
• Oversaw the strategic outsourcing of a substantial debt portfolio (approx. 200,000+ accounts, valued at circa £250M), ensuring regulatory compliance and maximising recovery efficiency.
• Directed the comprehensive Debt Sale Process, from initial account identification and tender through to negotiation, sale finalisation, and ongoing post-sale support.
• Validated the accurate reconciliation of weekly/monthly back-office finance ledgers and journals.

Customer Service at J Sainsbury (1999 – 2002)

M.Sc. in Health Safety & Environment Management – University of Birmingham (2025)

BA. (Honours) in Business Information Technology HND Business Administration – Coventry University (2000 – 2006)

A level in Mathematics, A level Business Studies, 5 GCSE A* - C including Mathematics, Science and English – Bishop Challoner R.C. School & Sixth Form (1992 – 2000)