Rhian Hurley

Since 2018 I have been a stay-at-home mum, taking care of my two children.

I am now keen to go back into the professional work environment. My previous experience within the health sector has involved roles which are public facing. I enjoy roles which involve interaction with the public and administration/reception duties. I feel this is an area where I can make a valuable contribution.

GP Receptionist/Administrator – Ashgrove Surgery

February 2016 – February 2018

(Left due to maternity)

• Arranged medical appointments via telephone and face-to-face.
• Worked within a triage system to prioritise patients based on urgency.
• Handled prescription requests and queries.
• Communicated test results to patients efficiently and sensitively.
• Inputted patient information into the clinical system.
• Forwarded medical history reports to General Practitioners.
• Sent invoices and maintained spreadsheets of payment receipts.
• Scanned hospital consultant letters and inputted them into patient notes.
• Advised patients on costings for private services, processed payments, and issued receipts.

EDUCATION

Level 2 Diploma in Business Administration – City & Guilds

Completed February 2018 – Pass

Modules included

• Level 1 Use a telephone and voicemail system
• Level 1 Meet and welcome visitors in a business environment
• Level 2 Store and retrieve information
• Level 2 Handle mail
• Level 2 Provide reception services
• Level 2 Communication in a business environment
• Level 2 Employee rights and responsibilities
• Level 2 Deliver customer service
• Level 2 Manage personal performance and development
• Level 2 Develop working relationships with colleagues
• Level 2 Using email