Rhys Barnes

I am a hardworking, reliable, and adaptable professional with over 16 years of experience across customer service, care, and delivery roles. I have experience as a Support Worker, Team Leader, and Delivery Driver, where I developed strong communication, teamwork, problem-solving, and time management skills. I also volunteered with Warning Zone, delivering interactive safety education to young people, and have provided long-term support to my younger brother with complex health and behavioural needs.

These experiences have strengthened my resilience, empathy, patience, and ability to remain calm under pressure. I am a quick learner who is committed to delivering high standards of service and am eager to contribute positively to a new role.

part time carer for my little brother at home (2014-01 – Present)

• Supported my younger brother, who has severe epilepsy and complex behavioural needs, with his day-to-day wellbeing.
• Assisted with supervising him at home and helping him stay safe during periods of challenging behaviour.
• Used patience, communication, and de-escalation techniques to help calm difficult situations.
• Helped keep him engaged through activities, learning, and social interaction while he was unable to attend school regularly.
• Supported my mother with caring responsibilities, helping to reduce pressure on the family.
• Attended to his emotional wellbeing by providing reassurance, encouragement, and companionship.
• Developed resilience, empathy, problem-solving, and the ability to remain calm under pressure

Support Worker/Team Leader at Calton House Ltd (2025-08 – 2026-07)

• Led and supported a team of support workers to deliver high-quality, person-centred care.
• Supervised staff, delegated tasks, and provided guidance during each shift.
• Ensured care plans, risk assessments, and daily documentation were accurate and up to date.
• Administered and audited medication in line with company policies and legal requirements.
• Conducted staff handovers and ensured effective communication across the team.
• Supported new staff with induction, mentoring, and on-the-job training.
• Responded to incidents, safeguarding concerns, and emergencies, taking appropriate action when required.
• Maintained compliance with CQC standards, health and safety regulations, and company policies.
• Liaised with families, healthcare professionals, and external agencies to ensure the best outcomes for service users.
• Promoted a positive, supportive working environment while ensuring excellent standards of care.

support worker at Calton House Ltd (2025-01 – 2025-08)

• Provided person-centred support to adults with a range of physical, learning, and mental health needs.
• Assisted individuals with personal care, medication, meal preparation, and daily living activities.
• Encouraged independence by supporting service users to achieve their personal goals.
• Promoted dignity, respect, choice, and inclusion at all times.
• Maintained accurate daily records, care plans, and incident reports.
• Supported individuals with appointments, community activities, and social engagement.
• Followed safeguarding procedures and health and safety policies to ensure a safe environment.
• Worked collaboratively with colleagues, healthcare professionals, and families to deliver high-quality care.

Scaffolding Labourer at South West Scaffolding Ltd (2024-01 – 2024-12)

• Assisted with the erection and dismantling of scaffolding on construction sites.
• Safely handled scaffolding equipment in accordance with site procedures.
• Maintained a clean, organised, and safe yard by tidying and storing materials.
• Prepared and painted scaffolding components to maintain equipment standards.
• Loaded and unloaded vans with scaffolding materials and tools efficiently.
• Worked effectively as part of a team in a physically demanding environment.
• Followed health and safety procedures at all times.
• Demonstrated reliability, punctuality, and a strong work ethic.

fabrication/sxaffolding/genral labouer at Pendennis Shipyard (2023-11 – 2023-12)

• Assisted fabrication and engineering teams with a variety of shipbuilding, repair, and maintenance tasks.
• Drilled holes and prepared materials for fabrication and installation work.
• Carried out fire watch duties during hot work, ensuring safety procedures were followed and potential hazards were identified.
• Installed and assisted with fitting insulation on vessels and ship components.
• Cleaned vessels before, during, and after maintenance work to maintain a safe and professional working environment.
• Maintained clean and organised work areas throughout the shipyard, ensuring compliance with health and safety standards.
• Assisted with dismantling scaffolding and safely handling, organising, and storing scaffolding materials.
• Loaded, unloaded, and transported tools, equipment, and materials around the shipyard.
• Supported skilled tradespeople, including fabricators, welders, and engineers, with day-to-day tasks.
• Used hand and power tools safely while following company procedures.
• Followed strict health and safety regulations, including the correct use of PPE and safe working practices.
• Worked effectively as part of a team in a fast-paced environment to meet project deadlines

Grounds Worker/Labourer at MH Groundswork (2022-10 – 2023-10)

• Assisted groundworkers with a wide range of groundwork and civil engineering projects.
• Supported the preparation and laying of tarmac, including excavation, sub-base preparation, and site clean-up.
• Assisted with concrete works by preparing areas, mixing concrete, pouring, levelling, and finishing.
• Helped install underground drainage and pipework by digging trenches and preparing materials.
• Operated a dumper to transport materials, tools, and spoil around site (if you were CPCS/NPORS trained or authorised to do so).
• Assisted with installing fence posts and fencing systems.
• Supported block paving work by preparing the ground, laying blocks, and carrying out finishing tasks.
• Dug trenches for foundations, drainage, and utility installations.
• Used a range of hand and power tools safely and effectively.
• Assisted with demolition work and the removal of waste and debris.
• Mixed concrete, mortar, and other construction materials as required.
• Assisted with block laying, pointing, and general masonry tasks.
• Helped construct timber and steel shuttering for concrete works.
• Assisted with handling and positioning steel reinforcement materials.
• Loaded and unloaded materials, maintained stock levels, and kept work areas clean, organised, and safe.
• Followed site instructions, health and safety regulations, and PPE requirements while working effectively as part of a team

Fast food delivery driver at brothers pizza, one delivery and BLT (2020-03 – 2022-10)

• Delivered customer orders safely and efficiently while meeting strict delivery time targets.
• Provided excellent customer service, ensuring a friendly and professional experience.
• Planned efficient routes to minimise delivery times and maximise productivity.
• Handled cash and card payments accurately where required.
• Carried out daily vehicle safety checks and maintained the motorbike in good working condition.
• Worked effectively under pressure during busy periods while maintaining accuracy and professionalism.
• Followed road traffic laws and company health and safety procedures at all times.
• Communicated effectively with restaurant staff, customers, and management to resolve any delivery issues.
• Maintained a high standard of reliability, punctuality, and time management.

Labourer (2022-09 – 2022-09)

• Carried blocks and construction materials around the worksite.
• Assisted with demolition of buildings and structures.
• Dug trenches for foundations and utility installations.
• Mixed and laid concrete, mortar, and cement.
• Assisted skilled tradespeople with general construction tasks.
• Followed strict health and safety regulations, including the correct use of PPE and safe working practices.
• Worked effectively as part of a team in a fast-paced environment to meet project deadlines

Volunteer Worker at Warning Zome (2020-01 – 2020-03)

• Delivered interactive safety education sessions to Year 6 pupils in small groups.
• Taught children about personal safety, online safety, road safety, fire safety, water safety, and the risks of anti-social behaviour using realistic scenarios.
• Leicestershire Fire and Rescue Service +1
• Encouraged participation through engaging discussions and age-appropriate activities.
• Helped children develop confidence in recognising hazards, assessing risks, and making safe decisions.
• Maintained a positive, inclusive, and supportive learning environment for all pupils.
• Worked effectively with staff and other volunteers to ensure school visits ran smoothly.
• Followed safeguarding procedures and promoted the welfare and safety of all children.
• Developed strong communication, presentation, teamwork, and public speaking skills through regular volunteer sessions

Warehouse operative at Roseland furniture (2017-06 – 2019-09)

• Carried out a wide range of warehouse duties, ensuring the efficient storage, handling, and dispatch of furniture.
• Loaded and unloaded delivery vehicles and shipping containers safely and efficiently.
• Picked, packed, labelled, and prepared customer orders for delivery, ensuring all items were accurate and securely packaged.
• Wrapped furniture with protective materials to prevent damage during storage and transport.
• Organised warehouse stock, maintained tidy work areas, and created storage space to improve efficiency.
• Processed returned furniture, inspecting items and preparing them for resale, repair, or disposal.
• Assisted with home deliveries, carrying furniture into customers' homes and assembling products to a high standard.
• Delivered excellent customer service during home deliveries, ensuring customer satisfaction.
• Led a small team responsible for loading delivery lorries each day, ensuring loads were safe, secure, and planned efficiently.
• Worked collaboratively with colleagues to meet daily targets while following health and safety procedures.
• Operated safely in a fast-paced warehouse environment, demonstrating reliability, teamwork, and strong attention to detail.

Labourer (Agency) (2017-01 – 2017-06)

• Assisted skilled tradespeople on a variety of construction and maintenance projects.
• Mixed cement, mortar, and plaster to support bricklaying and plastering work.
• Carried and installed plasterboard and other building materials safely and efficiently.
• Dug trenches and prepared sites for construction and utility work.
• Assisted scaffolders by collecting, organising, and storing scaffolding meterials and equiptment
• Assisted with blackjacking (waterproofing) and other general construction tasks.
• Prepared surfaces by sanding doors and carrying out painting and decorating work.
• Maintained clean, organised, and safe work areas to comply with site health and safety standards.
• Maintained a clean, safe, and organized worksite.
• Loaded and unloaded tools, equipment, and materials.

Shop manager at Acacia stores (2016-06 – 2017-01)

• Managed the day-to-day operations of the store.
• Delivered excellent customer service and handled customer enquiries.
• Opened and closed the shop, ensuring security and punctuality.
• Handled cash, banking, and end-of-day reconciliations.
• Managed stock levels, ordered inventory, and monitored deliveries.
• Organised staff rotas and payroll.
• Supervised and supported staff to ensure efficient store operations.
• Maintained a clean, organised, and welcoming shopping environment.

Sandwich at Subway (2013-06 – 2016-12)

• Delivered excellent customer service in a fast-paced environment.
• Developed strong communication and interpersonal skills while assisting customers and working as part of a team.
• Performed stock checks and ensured correct stock rotation to maintain food quality and safety.
• Maintained a clean, organised, and efficient workspace.
• Completed cashing up procedures and prepared daily banking accurately.
• Handled cash and card transactions with accuracy and responsibility.
• Opened and closed the store on time, following company procedures.
• Demonstrated excellent punctuality, reliability, and time management.

Level 2 in preparing to work in Adult social Care – Learning Curve (2024-10)

Level 2 in Counselling – learning curve group (2024-07 – 2024-09)

Undergraduate in Criminology – university of Leicester (2019-09 – 2022-08)

GCSE in Maths – Falmouth school (2009-01 – 2014-01)