Experienced public service professional with a strong background in Witness Care, healthcare and customer-facing environments
Experienced public service professional with a strong background in Witness Care, healthcare and customer-facing environments. Skilled in supporting vulnerable individuals, handling sensitive information and communicating calmly and professionally during high-pressure situations. Experienced in multi-agency working with police, courts, CPS and healthcare teams, ensuring accurate information gathering, safeguarding awareness and excellent attention to detail.
Confident using ICT systems, maintaining confidential records and prioritising workloads in fast-paced environments. Recognised for empathy, resilience, professionalism and the ability to communicate effectively with distressed or vulnerable individuals. Committed to public safety, teamwork and delivering high standards of service.
Witness Care Officer - Devon & Cornwall Police
(2023-01)
Act as a first point of contact for victims and witnesses throughout the criminal justice process, providing reassurance, safeguarding support and clear communication during emotional and challenging situations. Gather, interpret and relay sensitive information accurately while maintaining confidentiality and professionalism. Liaise with courts, police officers, CPS and external agencies to coordinate case progression and support vulnerable individuals.
Maintain accurate records, prioritise workloads and follow strict procedures within a fast-paced environment.
Healthcare Professional - St Michael's Hospital, Hayle
(2020-01 - 2023-12)
Delivered patient-focused care within multidisciplinary teams while supporting patients' physical and emotional wellbeing. Maintained safeguarding awareness, escalated concerns appropriately and ensured accurate and confidential record keeping. Developed resilience, empathy and calm decision-making while working in demanding healthcare environments.
Senior Beauty Therapist / Business Owner - Elite Salon
(2006-01)
Managed daily business operations, client services and scheduling within a busy customer-focused environment. Built strong relationships through communication, professionalism and trust. Responsible for administration, confidential records, compliance and delivering high standards of customer care.
Level 3 City & Guilds - Beauty Therapy
Non-Medical Aesthetics Foundation
GCSEs x6 - including English and Maths
