Rianna

A hardworking, focused, and adaptable individual with a strong customer service, and administrative background. I enjoy problem solving, working in a team and making a positive difference. I am adept to working in fast paced and challenging environments and I embrace these to encourage resilience and confidence.

I am passionate for delivering high quality teaching and I am working towards being a qualified English Teacher. I am currently teaching and studying for the Level 3 Award in Education & Training.

GCSE English Lecturer - Inspire Education Group - Peterborough College

(2023-08)

I began as a Lecturer in Functional Skills at Stamford College and transferred to Peterborough College in September 2023 where I taught both Functional Skills and GCSE English. From January 2024 I teach solely GCSE English. I enjoy participating in group discussion to creatively collaborate ideas for schemes of work and varied learning styles.

I have taught a varied and engaging curriculum, designing my own teaching material and delivering one to one support sessions. I am adaptable to a fast paced and challenging environment. I also have experience in carrying out speaking and listening assessments, invigilation and marking English GCSE work.

Student - Level 2 Award in Health & Social Care (City Guilds) - City College Peterborough - Peterborough

(2023-03 - 2023-08)

I have an interest in Health & Social Care. This course involved weekly taught group sessions and individual learning and written assignments.

Customer Service Adviser - Whirlpool

(2022-10 - 2022-02)

I deal with inbound and outbound consumers calls in relation to a Home Delivery order. To take full ownership of each case and work at the highest standards in order to ensure delivery 'right first time' and customer satisfaction is achieved in a timely manner.

Pupil Premium Mentor - The King's (Cathedral) School, Peterborough - Peterborough

(2022-03 - 2022-06)

• Mentor for students academically in English to achieve the best attainment outcomes under the Head of English and Pupil Premium Programme leader
• Motivated and progressed pupils' learning and engagement with the curriculum by using clearly structured, interesting teaching, and learning activities
• Provided pastoral support and helped with invigilating exams.

Work Coach - Department for Work & Pensions (DWP) - Peterborough

(2021-05 - 2022-02)

• Provided tailored coaching at the Peterborough Jobcentre to help people to find, retain or progress in employment
• The role required the ability to build positive relationships with customers to encourage them and support them to find jobs, re-engaging with the digital world, and refer to appropriate support services.

Operational Delivery Administrative Officer - Rural Payments Agency

(2019-05 - 2021-04)

• Extremely customer focused role supporting farmers, landowners, and rural communities
• Responsibilities included making payments, processing scheme applications, managing documentation and providing assistance over the phone, or via email
• Required to work flexibly to these changing tasks and competing priorities.

Communication Services Coordinator - Action on Hearing Loss

(2019-02 - 2019-03)

• Processing booking requests via inbound calls and emails to allocate appropriate services for people who are deaf or have hearing loss.

Temporary Customer Service Adviser - Charis Grants Ltd

(2018-11 - 2018-12)

• Processed applications and provided assistance for the Warm Home Discount scheme via calls.

Customer Sales Representative - Travelex Worldwide House

(2015-06 - 2016-08)

• This role included selling foreign currency in a fast-paced call centre and answering inbound calls from the UK and America
• Responsible for ensuring customer satisfaction by achieving 90-100% in all call quality scores.

Sales Consultant - Next Retail Ltd

(2014-07 - 2014-09)

• This included working across sales departments, working at the till, stock checks and preparing clothes for the Next Sale

BA - English Literature - University of Leeds (2014-09 - 2018-08)

A Levels - Psychology, English Literature, History - Thomas Deacon Academy (2007-09 - 2014-06)

AS Levels - Spanish - Thomas Deacon Academy (2007-09 - 2014-06)

GCSEs - English Literature, English Language, Spanish, Maths, ICT, Citizenship, Triple Science - Thomas Deacon Academy (2007-09 - 2014-06)