Rich

My name is Richie, I'm 22 years old and currently work full time in a fast paced bar and resteraunt environment as a supervisor / team leader. I have gathered a comprehensive experience in customer service based roles that povides me with in depth knowledge on how to effectively fufill my role within a team, and adapt to deliver great service to any customer I'm faced with. Outside of work I'm an avid music lover and wannabe vintage gear fanatic.

Music is a lifelong hobbie and passion for me, whether that be with my band that I write for, checking out new or classic records, or digging live gigs with my buddies.

Team Leader / Supervisor - Henry's Cafe and Bar, Cardiff - Cardiff

(2024-11)

At Henry's I started out as front of house and quickly proved myself to the team, which lead to me being promoted to a Team Leader / supervisor which came with exciting new responsibilities, all of which I gladly undertook. Over the busy christmas period I took the top sales position and was named in several reviews for my quality service.

• Operational management: running daily shifts, opening/closing the site, and conducting regular checks to ensure cleanliness and safety standards are met
• Team leadership and training: supervising bar and resteraunt team, training new hires, and conducting briefings to ensure consistent service
• Inventory and stock control: managing stock levels (performing counts on a weekly basis), ordering supplies from vendors, and reducing waste
• Customer service and sales: resolving customer complaints, providing excellent service to drive revenue, and maintaining a welcoming environment
• Financial and compliance duties: handling cash, managing till procedures, and adhering to licensing laws and health regulations

FoH Team Member - The Old Joint Stock, Birmigham - Birmigham

(2023-06 - 2024-08)

Here I practiced my front of house skills and consolidated my previously acquired bartending skills. I learnt how to serve food in line with food hygiene and safety standards. I made many longtime friends as a part of the team and was regularly trusted to be in charge of the bar.

Working front of house meant I would be handling multiple large bookings at the same time which was an exciting new challenge to me that I ended up loving. I loved chatting to all the customers because it always helped them to relax and enjoy their stay at the pub.

• Communication: Clearly communicating with guests, team members, and management
• Multitasking and Time Management: Balancing multiple tasks simultaneously, such as food service, cleaning, and customer requests.
• Technical and Operational Skills: Proficiency in point-of-sale (POS) systems, reservation systems, cash handling, and food safety standards.

Bartender - Streetly Cricket Club

(2022-11 - 2023-06)

Working as a bartender was a great way to get to know lots of different people! I made many friends here, customers and coworkers alike because of the social nature of the job. I really loved the busy social aspect of bar work, because there was always something to do or someone to chat to.

I began to accumulate lots of product knowledge which helped me sell new beers to customers. The cricket club also came with the added responsibility of closing and opening the club with my own set of keys, and also arranging function bookings over the phone. I loved working here and I still keep in contact with the people I met at the cricket club.

• Customer Service and Interpersonal Skills: Building rapport with guests, active listening, empathy, and providing a positive experience.
• Attention to Detail: Ensuring accuracy in orders, cleaning, and maintaining safety standards.
• Teamwork: Collaborating with colleagues to ensure smooth operations.

A Levels - Media, Drama, and Business - Streetly Academy Sixth Form

GCSE - Streetly Academy