Eliza Lowe

I am a dedicated individual with expertise in customer service, support and team leadership. I am organised and dependable with years of experience in the customer service field. I am successful at managing multiple priorities with a positive attitude. I am always willing to take on greater responsibilities and learn new skills.

Team Leader at Superdrug (2024-08 – Present)

• Executed store opening and closing procedures including security checks and alarm management.
• Supported staff by delegating tasks to maintain store standards.
• Demonstrated product knowledge in beauty, skincare, and health categories.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Managed stock replenishment processes to ensure optimal inventory levels.
• Assisted with training and onboarding of new team members to facilitate smooth integration.
• Conducted cashing up procedures for accurate financial reporting.
• Provided customised customer assistance within beauty, including shade matching and targeted product suggestions.

Shop Assistant at Waitrose & Partners

• Restocked items and arranged displays to uphold professional stock presentation.
• Managed customer complaints with empathy, resolving issues to enhance satisfaction.
• Organised stock rotation on shelves, minimising waste and decreasing store losses.
• Facilitated payment processing through cash and card transactions at register, ensuring efficient operations.
• Exhibited strong work ethic and consistent reliability across all tasks.

Waitress at The Gun Inn

• Maintained tidy dining area by promptly clearing and resetting tables for incoming guests.
• Provided meals and beverages with precision and efficiency, resulting in elevated customer satisfaction.
• Delivered prompt, courteous service during peak periods to handle high-volume food and drink orders.
• Upheld rigorous hygiene and food handling standards ensuring full compliance with regulations.
• Welcomed customers, addressed inquiries, and processed drink orders to elevate guest experience.
• Arrange tables with polished cutlery, crockery, and glassware during service periods.

A-Levels in Sport / Health and Fitness – Brockenhurst College

Sport - Level 3 Diploma in Sport – Brockenhurst College

Health and Fitness - Level 2 in Health and Fitness – Brockenhurst College