Head of Customer Operations
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An accomplished operations professional with over 20 years of experience in the measurement and manufacturing industry, having held diverse roles including Site Leader, Customer Service Manager, Sales Representative, and Service Technician. Most recently, led the repair operations and commercial back-office functions at Intelligent Energy—a leading designer and manufacturer of hydrogen fuel cells—where I successfully implemented a new Return Merchandise Authorization (RMA) process to improve service efficiency and customer satisfaction.
Recognised for being highly organized, dependable, and adept at managing competing priorities with a proactive, positive mindset. Proven expertise in team leadership, production oversight, cross-functional communication, and technical troubleshooting, with a consistent track record of taking initiative to drive team goals and operational improvements.
