Technical Support Analyst at IDOX (2025-02 – Present)
- Delivered 2nd/3rd line technical support across multiple enterprise applications and databases.
- Monitored, triaged, and resolved tickets within SLAs employing ITIL frameworks.
- Optimised SQL Server environments through performance tuning, backups, and patching.
- Facilitated application upgrades, deployments, and configurations in Windows Server/Cloud-hosted environments.
- Collaborated with development teams to troubleshoot complex incidents involving IIS, Oracle, and SQL.
Systems & Database Technical Specialist at Yorkshire Ambulance Service (2023-02 – 2025-02)
- Supported mission-critical applications and databases in a healthcare environment.
- Installed, upgraded, and maintained SQL Server and Oracle databases across production and test systems.
- Engineered high availability and disaster recovery solutions, ensuring system uptime for clinical staff.
- Automated daily checks, backup validation, and health monitoring scripts using PowerShell and SQL.
- Coordinated with suppliers on integrations between clinical applications and database backends.
Cloud Engineer at Ctrack / Inseego (2022-01 – 2023-01)
- Installed, configured, and supported custom telematics software within Windows Server and Azure Cloud environments.
- Managed SQL Server instances, focusing on queries, stored procedures, troubleshooting, and reporting.
- Delivered cloud migrations and server builds with Hyper-V and VMware technologies.
- Provided remote client support and collaborated with development teams to resolve technical issues.
Cloud & Technical Support Services Consultant at Tribal Group (2020-12 – 2021-12)
- Installed and managed enterprise applications in Azure and on-premises Windows Server environments.
- Optimised Oracle and SQL Server databases, including schema upgrades and performance tuning.
- Configured IIS and application services for multi-tier deployments.
- Handled incident, change, and service requests for managed customers through ITIL processes.
- Supported cloud migrations, upgrades, and customer onboarding projects.
DBA at Bluetree / InstantPrint (2020-01 – 2020-03)
- Monitored SQL databases for performance and availability. Created scripts to automate maintenance and reporting tasks efficiently.
- Resolved tickets related to user access, permissions, and application integrations.
Multifunctional at Hemmersbach – HSBC (2019-06 – 2019-09)
- Configured Windows servers and enterprise applications for HSBC's global infrastructure.
- Executed server builds, patching, and deployments as part of infrastructure projects.
Junior DBA / ITIL Change Manager at Sue Ryder (2015-05 – 2018-06)
- Managed SQL Server environments across multiple sites, overseeing installation, upgrades, and performance tuning.
- Implemented monitoring, backup and restore strategies, and disaster recovery planning.
- Acted as Change Manager, responsible for logging, reviewing, and approving ITIL-based change requests.
- Delivered large-scale infrastructure projects, including the ERP migration from Windows Server 2008 to 2016.
- Collaborated with end users and business teams to test and validate systems during project rollouts.
1st Line Support at Dixons (2015-04 – 2015-05)
- Provided first-line IT support across hardware, software, and networking queries.
- Logged and escalated incidents using ticketing systems proficiently.
IT Graduate Tech Support Engineer at Hendrickson Europe (2013-09 – 2014-09)
- Delivered 2nd line technical support for users across Windows and Microsoft Office systems.
- Assisted with server administration, Active Directory account management, and hardware setup.
