Im a logistics coordinator
Send a job offer directly to this candidate
have vast experience in the express courier and logistics industry. I have worked my way up the ladder from being a courier to a call centre agent, to being a supervisor and progressed to being the domestic transport manager for a freight brokering company in South Africa.
I am efficient in customer services, professional call handling, effective problem solving, customer complaint handling, tracking and tracing of shipments and containers domestically and internationally.
I am efficient with doing quotations, arranging collections locally for export, international import collections as well as 3rd party collections and deliveries.
I have experience in fleet management and maintenance, stock control and warehousing.
I have managed staff, thus being drivers, warehouse staff, and customer service staff.
I also have experience in waybill manifesting, waybill cross-referencing, and preparation of import and export documentation.
I worked temporarily for Flagship services in December 2024 and January 2025 as a planner and I do volunteer work every Monday for the local Foodbank in Red Lodge.
Biocair Ltd – 01 November 2022 to August 2024
Employed as a Life Science Logistics Coordinator
Gather comprehensive customer and shipment requirements.
Manage the end to end shipment process for research samples, clinical trials, medicines and other pharmaceuticals and healthcare related producs, on a worldwide basis.
Design appropriate, compliant, and cost effective routing solutions.
Book consignments with airlines via on-portal, email or telephone.
Print all documentation required to facilitate transit, appropriate to the shipment.
Work with overseas offices and agents to arrange collections, customs clearance and deliveries.
Proactively monitor the status of shipments and identify and deal with any issues as they arise or escalate appropriately.
Provide the customer with regular, accurate and timely updates on shipment status.
Receiving temperature monitor data and returning it to the customer.
Arranging return logistics for reuseable packaging and at customer request.
Providing chain of custody details to the customer for specialized shipments.
Receiving feedback from the consignee and following up directly to resolve any issues or questions, escalating where appropriate.
Develop and maintain a close relationship with existing and potential customers.
Liase with suppliers to confirm documentation requirements, planning appropriate route solutions and obtain timely updates on live shipments.
Ensure all Dangerous goods shipments are correctly classified, have the correct documentation and that the routing solutions is appropriately designed.
Proactively manage costs at all times ensuring that each shipment meets or exceeds gross margin targets.
Resolving invoice queries when required.
Handle customer complaints promptly and effectively from receipt to resolution, escalating issues and seeking support.
Take ownership of investigations, root cause analysis and put in place Corrective and Preventative Actions (CAPA’s)
2) Cambridge Commodities – January 2021 to September 2022.
First Employed as a Dispatch Assistant but was promoted to International Logistics, Customs Trade and Compliance assistant.
Updating and maintaining accurate shipping information and updating system records.
Creating Dangerous goods notes for Domestic and International shipments.
Producing and checking essential shipping documentation required by customers and suppliers, including customs documentation.
To provide support in answering sales enquiries, dealing with customers enquiries relating to orders, shipments and deliveries.
To coordinate with Purchasing team on shipping methods, lead-time, and stock allocations. Liaising with customers and overseas agents To liaise with Quality department on customer complaints and passing on of COA’s.
Maintain a close understanding of relevant Health & Safety at Work legislation relevant to your area.
Proactively chasing logistics services’ suppliers for regular accurate updates on delivery schedules.
Ensure all correct documentation is in place to enable timely import in areas of customs documentation and supplier documentation.
Answering sales queries through checking information with suppliers; or information from interdepartmental teams.
Keep internal systems updated when new information is provided by suppliers providing regular status updates for delivery schedules.
Checking supplier’s sales contract (SC); and ensure all information on PO and SC is coherent.
Updating various reports concerning incoming goods.
Providing Liaison between the company, Air / Sea Carrier.
Undertaking various other administrative duties.
Actively contribute to the achievement of, and reporting upon, departmental KPIs.
Contribute to the on-going development of internal processes and systems.
Get involved in specific projects where skills or knowledge can add value.
Practice Continuous Improvement in all areas of operation.
3) Aramex – July 2016 to August 2020
Employed as a National Express Specialist.
Monitor specific client base on a national basis.
Constant feedback to assigned customers.
Handle incoming phone calls.
Daily shipment tracking reports for high value account customers.
Resolve standard customers’ requests, obtain information on issues that require follow-up from customer service, commercial and operational teams.
Handing of DDP shipments.
Handling of DA65 / Temporary Export shipments.
Identifying service delays in the network and escalation to relevant superiors.
Tracking of export and import express parcels.
Handling Global Cases (Problem shipments globally).
Booking Imports.
Following up on all imports.
Arranging pre-clearance on all imports.
Attending to technical queries on operation of Aramex.
Requesting and obtaining hard copy proof of deliveries.
Advising customers of services and general information regarding operational procedures.
Being able to fully understand and produce quotes on Express courier, third party shipments, dedicated loads and heavy weight shipments.
Arranging special trips, sameday collections and deliveries.
Courtesy calls to customers – Late freight and/or customer update.
Provide superior service to customers.
Handle escalated queries from branches globally and nationally, agents and clients.
Typical Queries, Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details.
Full resolution of escalated queries in the most efficient time (Domestic and internationally).
Superior problem solving of internal and external complaints.
Monitoring of a high billing customer - Ceva Logistics BMG (Promoted).
High School (Hansmoore High School) – Grade 12 achieved in English, Afrikaans, Mathematics, Science, Technical Drawing and Fitting and Turning.
Tertiary Education History (Benoni Technical College) – N6 National Diploma achieved in Graphic Design ,Photography, History of art and Drawing
