Rickaya Owen

I am an energetic and enthusiastic individual who has a background in the hospitality industry. Throughout my previous work experiences, I have thrived in customer focus based jobs, where working in fast-paced environments whilst delivering service to a high standard was required. I pride myself In my job role, taking a lot of interest in upselling items to meet set targets and working efficiently as part of a team.

I have always been passionate about customer service and do my best to ensure that every guest leaves with a positive experience, as well as hoping they return. I am looking for a new job where I can continue with passion. Where I will have the opportunity to apply my skills and experience in a new working environment.

Bar team leader - The Deers Leap, Morriston - Cwmrhydyceriew Swansea, SA6 6SG

(2022-09 - 2024-04)

• Supervising staff: leading and guiding my colleagues during shifts, delegating tasks when needed, as well as making sure service runs smoothly.
• Training and supporting: coaching new team members on drink preparations, customer service, health and safety as well as bar procedures and how to close the bar at the end of the shift.
• Customer service: handling escalated issues when needed, ensuring customers get fast, friendly service and we always keep a welcoming atmosphere.
• Stock and cash management: taking stock off on and off the tail when needed, as well as insurance the tills are balanced at the end of the shift.
• Sales and targets: motivating the team to up sell drinks and food in every given opportunity.

Bar Associate - The Red Lion inn – Wetherspoons - The Red Lion inn, 49 Sway Road, Morriston, Swansea.SA6 6JA

(2024-04 - 2025-11)

• Serve a wide variety of alcohol and non – alcoholic drinks to customers
• Provide friendly, fast, good service to a number of customers ranging from 50-200 per shift.
• Handling payments correctly and serving the right change during transactions and cash back.
• Support colleagues during peak hours, communicate well with the team and make sure everything run as smoothly as possible.
• Restocking fridges on the bar as well as bar snacks. Cleaning the bottles and fridges to make sure it’s all clean for the next customer. Making sure the dates are all in order and rotated properly. (Latest date at the back, earliest at the front).
• Taking the bins out and ensuring the correct waste is sorted accordingly to comply with recycling laws.

Christmas helper - Tesco Extra - Llansamlet, Nantyffin Rd, SA79RD

(2025-11 - 2025-12)

This was a temporary role for the Christmas period as a Christmas helper. I very much enjoyed this role I have never done retail beforehand, and it is now an interest id love to explore if given the opportunity. The job entailed helping customers find the correct products, going out the back grabbing a cage and restocking shelves.

Although stock rotation is important in a fast based supermarket. We are required to take the products at the back and put the new ones in their place and put the products that were removed from the back to the front. Making sure all dates are correct and the dates that are the longest go to the back of the shelf.

Reducing waste and trouble.

• My main responsibilities are to provide friendly and efficient customer service helping shoppers with inquiries, finding products, and resolving issues and if not to call a manager in my place.
• Replenish stock on shop floors and in storage areas, insurance shelves are well presented and fully stocked.
• Follow health and safety procedures to keep a clean safe and organised environment.
• Work well as part of a team to meet targets and do my part in my role, we often had a white board with our name and our duties to complete that day I always completed my targets and always offered help to any of my other colleagues who had not.
• I always ensured any mess such as spilled products, were cleaned up properly and handed over to the cleaners to ensure the safety of myself and customers.
• The main skills that I gained or regained whilst doing customer service in retail is teamwork, time management, early mornings were often a standard in Tesco, although I don’t mind as that is in my availability. It is Important to myself that I'm at least 15 minutes early and prepared for my shift and my long day. Communication skills in a new team with other new colleagues who are nervous or anxious. Although I was also new myself, I would say hello to someone who I see is nervous as it may hel

Iceland morriston

(2026-03)

In iceland I’ve asked to be put on anything and everything they can.

• I’ve learnt how to do reductions, picking , grocery is often my shifts, Aswell as chilled and a little frozen .
• I’m looking for another job due to feeling like I’ve outgrown Iceland and that I need to learn more and I have more to give . I’d appreciate anything to come my way .