Full-time overnight retail customer service cashier at Love's Travel Stops and Country Stores (2026-06 – 2026-07)
- Cash handling, stock and janitoral general maintenance and food preparations and cooking.
Housekeeper/ Breakfast Attendant at Country Inn and Suites By Radisson (2024-07 – 2025-12)
- Assisted in overseeing daily operations of a room hotel, ensuring smooth and efficient functioning.
- Collaborated with the hotel manager to develop and implement strategies for improving guest satisfaction.
- Trained and supervised a team coworkers, on providing guidance on customer service standards and hotel policies.
- Coordinated with housekeeping department to maintain cleanliness standards throughout the hotel premises
- Assisted in developing marketing campaigns to attract new guests and increase occupancy rates.
- Conducted regular inspections of rooms and public areas to ensure compliance with quality standards.
- Help solve issues promptly and effectively with resolving conflicts to ensure customer satisfaction.
- Collaborated with maintenance team to address any facility-related issues or repairs in a timely manner.
- Participated in staff meetings to communicate updates on policies, procedures, and upcoming events or promotions.
- Maintained strong relationships with vendors and suppliers to negotiate favorable contracts for goods/services procurement.
- Oversaw the implementation of health & safety protocols ensuring compliance with local regulations.
- Increased online reviews rating from X.X stars out of five-star scale through proactive engagement with guests.
- Help create a successful execution of hotel renovation projects, ensuring minimal disruption to guests.
- Refer customers to the companies loyalty program
- Mentored and coached junior staff members, providing guidance on safety and career development opportunities within the hospitality industry.
- Managed relationships with corporate clients, ensuring their specific needs were met during their stay at the hotel
- Coordinated with event planners for conferences or special events held at the hotel, ensuring seamless execution of logistics, such as churchs, party host, training companies that supply classes such as HVAC and CPR classes.
- Increased employee satisfaction by implementing recognition for fostering a positive work environment, with employees and customers.
- Demonstrated strong problem-solving skills by resolving complex guest issues related to billing discrepancies or service complaints.
- Served as a point of contact for VIP guests, attending to their unique requests or preferences with every customer during their stay.
- Developed strong knowledge of local attractions, restaurants, and entertainment options to provide recommendations to guests.
- Achieved consistently high scores on quality assurance audits conducted by external agencies such as AAA or Forbes Travel Guide and on hotel inspections.
- Leveraged social media platforms (e.g., Facebook, Instagram) to promote the hotel's amenities/services resulting in increased brand visibility.
- Maintained position in leading food waste.
- Cultivated relationships with local businesses/organizations through partnerships/collaborations enhancing community engagement efforts
- Instituted cross-training programs among different departments improving operational flexibility
- Helped in renovations/upgrades of guest rooms/public areas based on guest feedback and industry trends
- Implemented a customer relationship with customers, to track guest preferences and personalize their experience, making sure we meet there every needs.
- Developed and implemented staff, resulting in increased employee motivation and productivity.
- Collaborated with the hotel management department to analyze financial statements, identify areas for improvement, and implement cost-saving measures.
- Collaborate with event planners for banquets/events on day of bookings by accommodating there request, making sure safety prodocals are met and enforced.
- Managed the hotel's online reputation by monitoring review sites (e.g., TripAdvisor) and responding promptly to guest feedback
- Conducted regular training sessions on emergency procedures ensuring staff readiness in case of unforeseen events
Assistant Operations Store Manager at Dollar Tree (2021-02 – 2023-05)
Activities Assistant at Village Green Rehabilitatio (2021-04 – 2021-10)
Line Cook/Team trainer at Pizza Hut (2017-03 – 2018-11)
Cap Team 2 Associate at Walmart (2017-01 – 2017-11)
Grocery Stocker at Carlie C's IGA (2015-01 – 2016-05)
Line Cook/Team Member at Pizza Hut (2010-01 – 2010-04)
