Rida Khan
Professional English Tutor | Remote Support Specialist
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About
Professional and reliable remote worker with over 10 years of experience in customer service, administration, and public-sector support within a London council environment.
Fluent
English speaker with strong communication, organisational, and problem-solving skills.
Experienced in dealing with customers professionally, handling administrative tasks, managing records, and working with computer systems and online platforms. Friendly, patient, adaptable, and confident working independently in remote environments.
Currently seeking flexible remote opportunities in online English tutoring, customer support, virtual assistance, administration, or other remote-based roles. Available for evening and part-time work with a strong commitment to professionalism, reliability, and high-quality service.
Experience
London Borough Council, UK
10+ years
Delivered high-quality customer service in person, by phone, and through online platforms
Handled enquiries professionally, resolving issues efficiently and accurately
Managed administrative tasks including data entry, records management, and documentation
Used internal systems and databases to process and update sensitive information
Worked across departments to support service delivery and ensure timely responses
Maintained strong attention to detail, confidentiality, and compliance with data protection standards
Developed excellent communication, organisation, and problem-solving skills in a public-sector environment.
Education
Internal Professional Training – London Borough Council (UK Public Sector)
Role-based Certification Programme (Levels 2–4 completed)
Completed structured in-house training programme as part of progression within UK local government roles
Achieved multiple levels of certification linked to administrative, case management, and correspondence responsibilities
Developed advanced knowledge of public-sector procedures, policy application, and appeals/case handling processes
Progressed through increasing levels of responsibility across multiple London borough councils through continuous professional development
Strengthened skills in written communication, documentation accuracy, and digital case management systems.
