Ways Rayi

I am an open minded hardworking individual, seeking for extra ways to horn my skills as I create good content and add to my experience. I am attentive to directions and corrections.

Customer Support Specialist (2022-01 – Present) • Handled 100+ customer interactions weekly for UK e-commerce clients • Resolved billing, product, and technical inquiries with a 95% satisfaction rate • Delivered support across phone, chat, and email with crystal-clear communication • Maintained accurate logs in Google Sheets and CRM software • Adapted to fast-paced, high-volume workload during peak hours Teacher/Educator at Teacher Service Commission (2021-01 – Present)

tutor6895@gmail.com

I teach English, from the grammar part to proper pronunciation and articulation of words. I teach literature too, from the reading bit, to analysing a literary text then how to write one. That said, I have also done loads of transcription from foreign languages into English for the learners to read and analyse. Translator (2020-01 – Present) Translation Editor (2020-01 – Present) Playwright Writing play scripts for Kenyan public schools. (Voluntary)

Bachelor of Education (Arts) in English linguistics, literature and foreign languages – Kenyatta University (2018-09 – 2023-07)

Diploma in Business Communication in Business Communication – Nairobi Institute of Business Studies (2018-01 – 2020-06)