Rina Begum
HR, People Advisory and Operations professional
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About
A highly organised HR, People Advisory and Operations professional with over 20 years' experience across Human Resources, legal operations, compliance and customer service. I have built strong relationships with employees, managers, recruitment agencies, clients and external organisations while coordinating complex workloads and delivering excellent service. My experience includes recruitment, onboarding, coaching, employee relations, stakeholder engagement, reporting and process improvement.
I am now seeking to use these transferable skills in a Work Placement Coordinator role, helping learners, employers and colleagues develop successful placement opportunities.
Experience
Conveyancing & Compliance Manager - Affinity Seven Law Solicitors
(2026-01)
- Coordinate multiple legal transactions involving clients, estate agents, lenders, solicitors and third parties.
- Build strong working relationships while managing competing priorities and deadlines.
- Train colleagues, improve processes and ensure compliance with regulatory requirements.
- Provide a high standard of customer service and resolve complex queries.
Benefits & Pensions Executive - Grant Thornton UK LLP
(2023-07 - 2025-12)
- Managed complex employee benefits and pension enquiries.
- Worked with HR, payroll and external providers to deliver an excellent employee experience.
- Produced reports, analysed trends and identified opportunities for improvement.
People Advisor (Secondment) - Grant Thornton UK LLP
(2021-10 - 2023-06)
- Provided first-line HR advice and guidance to managers and employees.
- Supported employee relations matters and policy queries.
- Built trusted relationships across the business and coached managers on people matters.
Benefits & Pensions Administrator - Grant Thornton UK LLP
(2019-07 - 2021-09)
- Administered employee benefits and pension schemes.
- Maintained confidential records and ensured accurate administration.
HR Administrator - Grant Thornton UK LLP
(2017-04 - 2019-06)
- Coordinated recruitment, onboarding and pre-employment checks for new starters, experienced hires and trainees.
- Maintained HR records on Workday and ensured GDPR compliance.
- Supported managers and employees with HR queries.
- Coached new team members and contributed to process improvements.
Quality Advocate / HR Administrator / Customer Service Advisor - Barclaycard
(2008-05 - 2016-09)
- Delivered coaching and quality feedback to improve performance.
- Supported recruitment, HR administration and inductions.
- Produced management reports and analysed quality trends.
- Built strong relationships across operational teams.
Customer Service Administrator / Customer Service Advisor - Nationwide Building Society
(2003-04 - 2007-09)
- Processed mortgage applications and liaised with brokers, solicitors and customers.
- Maintained accurate records and consistently achieved service standards.
Assistant Manager - Bozeat Curry House
(2002-01 - 2003-01)
- Managed staff, stock and customer service.
Customer Service Agent - Vartec Telecom
(2001-01 - 2002-01)
- Handled customer enquiries and account administration.
Education
CIPD Level 5
CIPD Level 3 Diploma in Human Resource Practice - Human Resource Practice A Levels - Sociology (A), English Literature (B)
GCSEs - English and Maths
