Rita Borugadda

Highly experienced Property Operations and Residential Services professional with over 8 years of experience overseeing the day-to-day operations, safety, and service standards of high-end residential buildings in London. Proven expertise in property oversight, resident relations, contractor coordination, facilities operations, and team supervision within demanding residential environments. Recognised for delivering exceptional service standards, maintaining secure and impeccably presented properties, and ensuring the smooth coordination of maintenance works, suppliers, and resident requirements.

Hands-on operational expertise with strong leadership, organisational and communication skills. A proactive and trusted professional with a background in residential operations, security awareness, emergency response, and customer-focused service delivery, now seeking to transition into a House Manager / Estate Operations role within a private household, luxury residence, or premium residential environment.

Residential Caretaker / Porter at 26–28 Gloucester Square (2018-01 – Present)

Oversee the daily operations, presentation, safety, and smooth running of a residential property in Central London, ensuring high standards of service, operational efficiency, and resident satisfaction at all times.

• Supervise and coordinate the daily operational activities of the residential building, ensuring communal areas, facilities, and shared spaces are maintained to exceptional standards.
• Lead, support, and motivate on-site staff while maintaining an organised, professional, and service-focused working environment.
• Act as the primary point of contact for residents, visitors, contractors, and service providers, delivering a professional and responsive resident experience.
• Coordinate external contractors, engineers, and maintenance suppliers, ensuring all scheduled works are completed efficiently, safely, and to agreed standards.
• Monitor building operations including lighting, heating, ventilation, security systems, and communal infrastructure, identifying issues proactively and ensuring prompt resolution.
• Maintain accurate operational records, maintenance reports, contractor logs, and inspection documentation for property management purposes.
• Oversee building access control, deliveries, visitor management, and key holding responsibilities while maintaining high security and confidentiality standards.
• Support move-in and move-out operations, coordinating access arrangements and protecting communal areas during resident transitions.
• Conduct routine property inspections to ensure compliance with health & safety procedures, cleanliness standards, and operational readiness.
• Coordinate waste management and recycling operations while maintaining clean and organised service areas.
• Assist with minor maintenance tasks and emergency response situations to minimise operational disruption and maintain resident satisfaction.
• Maintain external areas including entrances, pathways, and light landscaping to ensure excellent property presentation throughout the year.
• Successfully maintained high operational and presentation standards within a busy residential property environment since 2018.
• Developed strong working relationships with residents, contractors, and property management through professionalism, reliability, and excellent communication.
• Proactively identified operational and maintenance issues, helping reduce reactive repair costs and improve property efficiency.
• Contributed to consistently high resident satisfaction through responsive service delivery and effective problem resolution.
• Supported the smooth coordination of contractors and service providers, ensuring works were completed professionally and within operational requirements

Paratrooper Battalion – Military Service at Portuguese Armed Forces

• Participated in operational military exercises, security procedures, and high-pressure team environments requiring discipline, leadership, and rapid decision-making.
• Assisted in operational coordination, communications management, and security monitoring.
• Maintained strict operational standards, teamwork, and compliance procedures within highly structured environments.
• Participated in multinational NATO airborne exercises and peacekeeping operations.
• NATO Peacekeeping Mission – Kosovo
• Exemplary Behaviour Medal – Silver Grade
• Special Services Medal – Silver Grade

Healthcare Support & Emergency Response

• Emergency response
• First aid & CPR
• Patient support
• Medical assistance procedures
• High-pressure incident management

Level 2 Award in Principles and Practices of Manual Handling – London Training and Consultancy (LIEU) (2016-01)

Level 2 Award in Cardiopulmonary Defibrillation (CPR) – London Training and Consultancy (LIEU) (2016-01)

High School Diploma in Health Care Assistant – Cefad (2015-01)

Professional Diploma in Sports Nutrition – Cefad (2013-01)

Ambulance Emergency Rescuer Certification – Medical Emergency National Institute (HEM) (2010-01)