Private hire driver at Uber (2021-12 – 2024-01)
- Ensuring the safety and security of passengers throughout every journey.
- Maintaining a calm and professional approach when dealing with difficult or intoxicated passengers.
- Assessed situations quickly and managed conflicts using effective communication and de-escalation techniques.
- Followed strict licensing, road safety, and company regulations at all times.
- Planned efficient routes while adapting to changing traffic and customer requirements.
- Delivered excellent customer service, maintaining consistent high passenger ratings which is at 5*.
- Conducted vehicle safety checks and ensured the vehicle was clean and roadworthy.
- Worked independently, demonstrating reliability, good judgement, and strong situational awareness.
Private hire driver at Uber (2026-03 – Present)
- Ensuring the safety and security of passengers throughout every journey.
- Maintaining a calm and professional approach when dealing with difficult or intoxicated passengers.
- Assessed situations quickly and managed conflicts using effective communication and de-escalation techniques.
- Followed strict licensing, road safety, and company regulations at all times.
- Planned efficient routes while adapting to changing traffic and customer requirements.
- Delivered excellent customer service, maintaining consistent high passenger ratings which is at 5*.
- Conducted vehicle safety checks and ensured the vehicle was clean and roadworthy.
- Worked independently, demonstrating reliability, good judgement, and strong situational awareness.
Security officer at Alpha parking (2024-01 – 2026-03)
- Carried out overnight security patrols of company premises.
- Monitored the site to ensure the safety and security of buildings, vehicles and equipment.
- Conducted regular checks and reported any suspicious activity or security concerns.
- Secured entrances, gates and access points during overnight shifts.
- Maintained accurate incident and patrol records where required.
- Responded promptly to any issues arising during shifts and followed company procedures.
Store manager at Cash Converters (2016-02 – 2021-12)
- Managed day to day operations of a busy retail store, ensuring a safe and secure environment for customers and staff.
- Dealt professionally with difficult customers, disputes, and conflict, using effective communication and de-escalation techniques.
- Monitoring CCTV and store security procedures to prevent theft, fraud and anti-social behaviour.
- Conducted opening and closing procedures including securing the premises and managing cash safety.
- Trained and supervised staff, ensuring company policies and health and safety procedures were followed.
- Investigated incidents, completed reports and liaised with the police when necessary.
- Delivered excellent customer service while maintaining calm and professional approach in high pressure situations.
- Managed cash handling, banking, and stock control with a high level of integrity and accountability.
- Won manager of the year in 2020.
Assistant manager at Cash Converters (2012-01 – 2016-02)
General assistant at Cash Converters (2010-09 – 2012-01)
Security Officer at Group 4 Securicor (2008-12 – 2010-05)
- Responded to customer issues, queries and concerns in a sensitive and efficient manner.
- I was up to date with my computer skills, as using Microsoft office.
- Greeted visitors and clients.
- Worked well as a team.
- Patrol Areas
Receptionist/Sales Assistant at Woolworths (2004-05 – 2004-05)
work experience
- Look after and greet the customers.
- Keep up to date with my computer skills by using Microsoft office.
- Answer telephones and write up reports.
