Ro C
Junior Support Engineer
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About
Versatile professional with extensive experience in AI, MLOps, and DevOps. Proficient in High Performance Cluster programming and parallel programming, with hands-on expertise in systems administration. Demonstrated ability to learn new technologies quickly, work proactively and independently as a meticulous self-starter with high attention to detail, collaborate effectively across multidisciplinary teams, and manage diverse tasks under pressure by prioritizing workload and staying organized in fast-paced environments.
Committed to driving innovation in dynamic organizations through a passion for continuous learning and emerging technologies and willing to go above and beyond for any and every task.
Experience
Junior Support Engineer - Intrepid
(2025-01 - 2025-05)
- Led company-wide migration from Sophos to Microsoft Defender, researching and learning antivirus deployment from scratch, testing configurations, and planning a staggered rollout to strengthen security while minimising disruption.
- Ensured full disk encryption on all company laptops by identifying and encrypting devices that were previously unprotected.
- Rolled out Slack, Notion, and Microsoft Remote Desktop for both Windows and iOS across the organisation, configuring them as default apps for all new user setups to streamline onboarding and productivity
- Managed user lifecycle processes including account creation and modification within Microsoft Entra ID and 365, supporting onboarding, offboarding, licence assignment, group membership management and MFA enrolment.
- Monitored and remediated security vulnerabilities using the Microsoft Security portal across 150+ endpoints, reducing potential threats and ensuring device protection across the organization
Junior Machine Learning Ops Engineer / Project Developer - StabilityAI
(2021-07 - 2024-04)
- Managed creation, automation and administration of HPC Cluster user accounts.
- Administered an Active Directory of over 200 internal and external project users.
- Overseeing resource allocation via SLURM and produced monthly reports on usage and costs.
- Acted as first point of call for diagnosing system and software issues for users.
- Using SLURM as resource management and Excel, Datadog and Retool for performance tracking of database usage and examine business metrics. The analysis I did of the outcomes of database project reduced spending costs and wastage by 25% in the next quarter.
- Building relationships and collaborating with other teams and projects worldwide to allocate resources effectively to other projects and companies.
- Wrote documentation for new users on how to access HPC clusters.
- Developed business plans and prototypes, fostering collaboration with stakeholders to deliver multiple operational applications.
Cloud Native Engineer - QA Consulting
(2020-09 - 2021-06)
Underwent a twelve-week training course to learn coding languages including Java, JavaScript, HTML, CSS and MySQL, and DevOps and completed individual and group projects to showcase what we have learnt.
- Deployed a simple Flask App application using Terraform to create virtual machines, Ansible to configure suitable environments for the VMs, Kubernetes to automate deployment of the application and a Jenkins Pipeline to run and test the stages in a continuous integration environment.
- In the group project, the task was creating a Help Queue Application for a ticketing service, overseeing DevOps where I utilized Terraform, Ansible and Kubernetes. Our project was given commendation as the best performing group.
Temporary Assistant - OC&C
(2019-09 - 2020-03)
- Conducted primary research in companies in the hospitality, pharmaceutical and accounting industries and presented findings to team leader.
- Executed calls with customers and industry bodies to research financial information and employment statistics.
- Cooperated with colleagues to collate database of council and government office expenditures over £500.
Engineering Assistant - John Coopers - Knightsbridge
(2016-08 - 2016-09)
- Gained practical experience at a construction site in Knightsbridge, shadowing the senior engineer on site as well as measuring and lifting equipment and cooperating with administrational issues.
Education
MSc. - Advanced Mechanical Engineering - City University (2019-12)
BEng. - Mechanical Engineering - University of Warwick (2018-06)
A-Level - Mathematics, Further Mathematics, Chemistry, Physics - City of London School for Boys (2015-06)
