Roan Mcdermid
Mr Roan McDermid - A disciplined and proactive professional who combines high-volume hospitality experience with the resilience and teamwork of military training to deliver exceptional service in fast-paced environments.
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About
I am an enthusiastic and hardworking individual with a proven track record in customer service, teamwork, and high-pressure environments. Through my experience in hospitality, retail, and military training, I have developed exceptional communication skills, time management, and a resilient work ethic. I am a confident communicator who excels at resolving issues effectively to ensure a smooth customer experience.
Outside of work, I am a dedicated athlete and have played as a goalkeeper for both school and local teams. This has instilled in me the value of quick decision-making, reliability, and staying calm under pressure. I am now eager to bring my disciplined approach and positive attitude to a new challenge where I can contribute to a team's success.
Experience
JD Wetherspoon (2025-10 – 2026-04)
- Delivered fast-paced, high-quality service in a high-volume environment, consistently meeting strict bar service and food delivery time targets.
- Maintained exceptional floor and bar standards by proactively clearing glassware and ensuring all customer areas remained clean and compliant with health and safety regulations.
- Utilised the Wetherspoon app and systems to process a high frequency of orders and payments efficiently, ensuring accuracy during peak trade hours.
- Collaborated closely with kitchen and bar teams to ensure seamless service, restocking essential supplies to prevent operational delays.
Soldier in Training at British Army (2025-04 – 2025-06)
- Developed high levels of self-discipline and time management through rigorous daily schedules and strict adherence to operational standards.
- Cultivated strong teamwork skills by working effectively within a diverse unit to achieve collective goals under high-pressure conditions.
- Maintained exceptional attention to detail regarding equipment maintenance and personal presentation.
- Demonstrated resilience and adaptability, quickly absorbing new skills and complex protocols in a fast-moving environment.
Fisherman's Dock Restaurant (2023-08 – 2025-01)
- Provided efficient and friendly customer service at the counter, handling orders and payments accurately.
- Restocked ingredients and supplies to ensure smooth daily operations.
- Assisted with cleaning and maintaining hygiene standards in food preparation and customer areas.
Education
Higher in P.E
Higher in English
Higher in Biology
National 5 in English
National 5 in P.E
National 5 in Maths
National 5 in Chemistry
National 5 in Biology
National 5 in Modern Studies
